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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing customer interactions and expectations. Proficient in using CRM systems and digital tools to enhance customer success and support recruitment processes.
Highest-signal resume keywords
Customer Service ExperienceCRM Systems ProficiencyOrganizational SkillsActive Listening SkillsProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationExcellent Organizational SkillsProactive ApproachGenuine Interest in Customer Needs
Tools & Technologies
CRM SoftwareDigital ToolsSpreadsheets
Industry Keywords
Customer SuccessRecruitmentSelection ConsultancyPost-Sales SupportProcess Tracking
About the role
Key responsibilities & impact- Serve customers and follow up on their requests.
- Update the CRM and monitor deadlines and outstanding items.
- Connect customers and recruiters, keeping everyone aligned.
- Collect feedback and contribute to improvements in the customer experience.
- Support customers and follow the progress of recruitment and selection projects.
- Act as the link between customers and the operations team, keeping information up to date, expectations aligned, and next steps clear.
Requirements
What you’ll need- Strong verbal and written communication skills, with clarity and care in customer interactions.
- Excellent organizational skills to manage multiple customers, requests, and deadlines.
- Proactive approach to finding information and following requests through to resolution.
- Active listening skills and a genuine interest in understanding customer needs.
- Comfortable using digital tools, spreadsheets, and software systems.
- Interest in learning about Customer Success and recruitment and selection.
- Experience in customer service, post-sales support, Customer Success, or sales support is a plus.
- Experience with CRM systems and process tracking is a plus.
- Familiarity with the operations of a recruitment and selection consultancy is a plus.
Benefits
Comp & perks- Meal and transportation allowance provided through Sólides’ flexible benefits card
- Health insurance
- Telemedicine
- Pet health insurance
- Electricity bill discount
- Undergraduate and graduate program discounts
- Excellent growth opportunities