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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success strategy, aligning Skillsoft solutions with enterprise workforce and business transformation goals. Proven ability to build trusted relationships with stakeholders and drive measurable outcomes through effective account management and risk mitigation.
Highest-signal resume keywords
Customer Success StrategyStakeholder EngagementRisk ManagementAccount Health MonitoringCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlansWorkforce InitiativesBusiness TransformationSkills DevelopmentAdoption Trends
Soft Skills
Relationship BuildingStrategic AdvisingFacilitationCommunication
Tools & Technologies
Skillsoft PercipioCodecademy for Enterprise
Industry Keywords
SaaSEnterprise Learning SolutionsWorkforce DevelopmentTalent ManagementBusiness Impact
About the role
Key responsibilities & impact- Serve as a strategic advisor to enterprise customers, connecting Skillsoft solutions to workforce, talent, skilling, and business transformation priorities
- Act as the source of truth for customer health, account strategy, stakeholder dynamics, risks, opportunities, and next actions
- Develop and execute customer success plans aligned to business objectives, success measures, workforce initiatives, and desired outcomes
- Build and maintain trusted relationships across executive sponsors, business leaders, HR, talent, learning, and technology stakeholders
- Drive customer outcomes by helping organizations define, measure, and achieve meaningful workforce and business results
- Lead strategic reviews connecting customer goals, skills development, adoption trends, business impact, and future opportunities
- Identify and mitigate customer risk by monitoring account health, stakeholder engagement, adoption signals, and business changes
- Own renewal readiness through proactive planning, risk management, stakeholder alignment, and value realization
- Create executive alignment by facilitating conversations that strengthen sponsorship, governance, and organizational commitment
- Partner cross-functionally with sales, solutions, services, support, and product teams to deliver a seamless customer experience
- Surface growth opportunities by identifying expansion signals, workforce initiatives, and emerging customer priorities
- Leverage customer insights to influence product direction, service improvements, customer programs, and go-to-market strategy
Requirements
What you’ll need- Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
- Enterprise
- SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off