Skillsoft

Affiliate Manager

• Lead structured discovery with buying committees across HR, Talent, Learning, IT, Data, Security, Enterprise Architecture, and executive stakeholders
• Translate customer needs into outcome-based solution strategies
• Craft executive narratives describing customer context, proposed solutions, and expected outcomes
• Build quantified business cases connecting investment to value, ROI, and measurable impact
• Advise senior leaders on skills, talent, learning, workforce capability, and organizational transformation
• Own end-to-end solution strategy and architecture throughout the sales lifecycle
• Design scalable solutions across Skillsoft offerings, professional services, partner technologies, customer environments, and operating models
• Lead technical discovery across systems, data, identity, security, integrations, dependencies, assumptions, and risks
• Define success criteria and provide solution oversight or delivery advisory support
• Advise on skills-based transformation, workforce planning, talent mobility, capability development, and learning strategy
• Design ecosystem, integration, and data approaches supporting skills intelligence, personalization, analytics, and workforce outcomes
• Apply learning experience, adoption, and emerging technology principles to drive behavior change and performance
• Advise on value realization and impact measurement
• Design transformation roadmaps aligned to technology, skills strategy, learning, adoption, governance, and services
• Define implementation approaches, dependencies, risks, resources, and success criteria
• Develop implementation assumptions, service designs, resource and effort considerations, risks, and success measures
• Oversee services delivery to maintain alignment with customer outcomes, delivery quality, and value realization goals
• Collaborate with Sales, Professional Services, Product, Customer Success, Marketing, and technical subject matter experts
• Translate customer needs into repeatable solution patterns, offers, and playbooks
• Capture customer and market insights to inform product strategy, solution development, and go-to-market execution

Senior Solutions Partner

Customer Success Manager

• Serve as a strategic advisor to enterprise customers, connecting Skillsoft solutions to workforce, talent, skilling, and business transformation priorities
• Act as the source of truth for customer health, account strategy, stakeholder dynamics, risks, opportunities, and next actions
• Develop and execute customer success plans aligned to business objectives, success measures, workforce initiatives, and desired outcomes
• Build and maintain trusted relationships across executive sponsors, business leaders, HR, talent, learning, and technology stakeholders
• Drive customer outcomes by helping organizations define, measure, and achieve meaningful workforce and business results
• Lead strategic reviews connecting customer goals, skills development, adoption trends, business impact, and future opportunities
• Identify and mitigate customer risk by monitoring account health, stakeholder engagement, adoption signals, and business changes
• Own renewal readiness through proactive planning, risk management, stakeholder alignment, and value realization
• Create executive alignment by facilitating conversations that strengthen sponsorship, governance, and organizational commitment
• Partner cross-functionally with sales, solutions, services, support, and product teams to deliver a seamless customer experience
• Surface growth opportunities by identifying expansion signals, workforce initiatives, and emerging customer priorities
• Leverage customer insights to influence product direction, service improvements, customer programs, and go-to-market strategy

Accountant

• Support revenue recognition activities in accordance with ASC 606 and Skillsoft's accounting policies
• Review customer contracts, sales orders, amendments, and other agreements to identify key revenue accounting considerations
• Prepare and maintain revenue schedules for SaaS subscriptions, professional services, and other revenue streams
• Support monthly revenue roll-forwards and investigate variances between subledger, billing, and general ledger activity
• Manage and process royalty and reseller partner reports and payments in accordance with contractual terms
• Calculate royalty revenue, minimum fees, and other partner-related accounting amounts, as applicable
• Monitor royalty and reseller reporting requirements and follow up with internal and external partners for missing or incomplete information
• Maintain accurate documentation supporting revenue recognition and royalty accounting conclusions
• Partner with Sales Operations, Order Management, Legal, Accounts Receivable, Partner Management, and other teams to resolve contract and accounting discrepancies
• Assist with external and internal audit requests, including providing supporting schedules and documentation
• Support SOX controls related to revenue and royalty accounting and ensure assigned controls are completed accurately and timely
• Maintain accurate data and reporting within revenue, billing, and ERP systems
• Identify opportunities to improve revenue and royalty accounting processes, reporting, and controls
• Support special projects and system initiatives related to revenue recognition, royalty accounting, and process automation

Revenue Accountant

Analyst

• Build, strengthen, and maintain trusted relationships with key industry analysts as the primary point of contact
• Deliver company narratives through briefings, inquiries, and analyst engagements
• Plan and execute analyst days, events, webinars, and one-to-one engagements
• Collaborate across product, marketing, communications, and executive management
• Develop briefing materials, messaging frameworks, and spokesperson preparation
• Monitor, synthesize, and share analyst research, coverage, and social commentary
• Manage inbound analyst inquiries and RFPs
• Provide strategic guidance on trends, perception gaps, and opportunities
• Shape Skillsoft’s positioning in analyst evaluations, including MQ/Wave outcomes
• Gather competitive intelligence to inform go-to-market and product strategies
• Advise executive leadership on analyst engagement strategy
• Collaborate with PR, social media, and influencer marketing teams
• Integrate analyst endorsements and assets into marketing, sales, and web content
• Track AR program KPIs including share of voice, report inclusion, analyst sentiment, and MQ/Wave progress
• Communicate complex product capabilities, technology trends, and architectural concepts to analyst audiences

Analyst Relations Director

Director

• Drive ARR growth, improve retention, enhance customer experience, and guide teams through organizational change across five North America markets
• Lead, manage, coach, and develop regional Market Solutions Leaders and set performance standards and accountability
• Ensure execution of the end-to-end customer solution lifecycle: Sale → Value → Expand → Renew, with MEDDPICC rigor and value-realization discipline
• Build a high-performance, coaching-first culture and systematically develop team capabilities
• Align Solutions Partners across markets to opportunity size, complexity, and urgency
• Coach teams on executive discovery, problem framing, solution architecture and design, value narratives, business cases, and platform/ecosystem expertise
• Guide teams through evolving roles, operating models, and changing customer expectations
• Develop the CSM function as a strategic advisor capability and Solution Partners as expert customer-facing advisors
• Drive adoption of AI-enabled workflows and tooling
• Co-own regional targets for ARR growth, retention, expansion, NPS, and platform conversion with the North America Geo Sales Leader
• Oversee performance management cadences, resolve at-risk accounts, and enable account growth
• Define the charter and target operating model for global shared/channel solution teams
• Establish rules of engagement among shared CSM pools, MSLs, direct sales, and channel partners
• Build channel enablement content and solution-positioning playbooks
• Design coverage tiers for scalable solution support
• Report channel-sourced ARR and shared-team utilization to the Global Solutions Leader
• Apply global standards regionally while allowing appropriate local tailoring
• Share customer patterns, competitive intelligence, and solution feedback with global teams
• Partner with Solutions IP, Professional Services, Product, Marketing, Enablement, and Program Management teams

North America Market Solutions Director

Operations

• Assess end-to-end commercial processes, policies, and resources across the deal lifecycle
• Design and document the future state, including pricing, discount, and conversion analytics
• Define enabling systems requirements and support implementation across CPQ, approval workflows, and contract lifecycle
• Apply AI to increase process speed and productivity
• Support pilots in live operations and refine designs based on results
• Own and run core commercial processes as process owner and subject-matter expert
• Manage exception handling and drive continuous improvement in speed and quality
• Deliver ongoing pricing, discount, and deal data evaluations to inform commercial decisions and policy

Senior Director, Commercial Operations

• Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base
• Co-manage future-state design of the function and end-to-end commercial process redesign
• Integrate fragmented pricing, deal desk, contracts, and RFP resources into one function
• Redesign commercial processes for speed and productivity with AI as an enabler
• Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle
• Drive measurable ARR and productivity improvement through pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions
• Use data, automation, and tooling, including Claude, to optimize commercial processes, monitor KPIs, and improve performance
• Build and lead the function's team
• Partner and collaborate at the executive level with Sales, Legal, and Finance

Senior Director, Renewals Operations

Administration

• Administer Skillsoft’s equity plans and awards, including RSUs, PSUs, stock options and other awards, from grant setup and participant communication through acceptance, vesting, release, exercise, forfeiture and termination processing
• Maintain participant, award, tax, share-pool and plan data in Equity Edge Online and related systems
• Monitor Workday integrations, resolve exceptions, and reconcile equity activity to approvals and records
• Coordinate vesting and release events, including market value validation, tax methods and withholding, payroll reporting, transfer-agent instructions, share issuance, and post-event reconciliations
• Prepare and coordinate public-company equity and ownership compliance activities, including Forms 3 and 4, Section 16 tracking, EDGAR Next administration, S-8 share tracking, and equity-related proxy calculations and support
• Execute and document equity-related SOX controls; prepare audit support, periodic reconciliations, and monthly, quarterly, and annual reporting
• Partner with Legal and Human Resources on award approvals, grant agreements, insider-trading administration, blackout and trading-window communications, preclearance requests, stock ownership guideline tracking, and employee communications
• Prepare and coordinate international equity reporting and filings with local payroll teams and external advisors
• Support accurate tax withholding and reporting across jurisdictions
• Manage relationships with the equity platform provider, transfer agent, filing provider, and other external advisors
• Respond to participant questions and develop training and reference materials
• Monitor regulatory and market-practice developments and recommend process, control, and system improvements
• Participate in SEC reporting, governance, and special projects as assigned