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Skillsoft

North America Market Solutions Director

Skillsoft

. Drive ARR growth, improve retention, enhance customer experience, and guide teams through organizational change across five North America markets .

Posted 9/22/2026full-timeRemote • United StatesLead💰 $215,000 - $239,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving ARR growth and customer retention while leading and developing high-performance teams. Proficient in executing customer solution lifecycles and leveraging AI-enabled workflows to enhance customer experience.

Highest-signal resume keywords
ARR Growth ManagementCustomer Retention StrategiesTeam Leadership and DevelopmentCustomer Solution Lifecycle ExecutionAI-Enabled Workflow Adoption

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MEDDPICC MethodologyValue Realization DisciplineExecutive DiscoverySolution ArchitectureBusiness Case Development
Soft Skills
CoachingProblem FramingCommunicationCollaborationChange Management
Tools & Technologies
SaaS PlatformsLearning Management SystemsChannel Enablement ToolsPerformance Management Systems
Industry Keywords
Enterprise Learning SolutionsWorkforce DevelopmentCustomer ExperienceDigital TransformationCompetitive Intelligence

About the role

Key responsibilities & impact
  • Drive ARR growth, improve retention, enhance customer experience, and guide teams through organizational change across five North America markets
  • Lead, manage, coach, and develop regional Market Solutions Leaders and set performance standards and accountability
  • Ensure execution of the end-to-end customer solution lifecycle: Sale → Value → Expand → Renew, with MEDDPICC rigor and value-realization discipline
  • Build a high-performance, coaching-first culture and systematically develop team capabilities
  • Align Solutions Partners across markets to opportunity size, complexity, and urgency
  • Coach teams on executive discovery, problem framing, solution architecture and design, value narratives, business cases, and platform/ecosystem expertise
  • Guide teams through evolving roles, operating models, and changing customer expectations
  • Develop the CSM function as a strategic advisor capability and Solution Partners as expert customer-facing advisors
  • Drive adoption of AI-enabled workflows and tooling
  • Co-own regional targets for ARR growth, retention, expansion, NPS, and platform conversion with the North America Geo Sales Leader
  • Oversee performance management cadences, resolve at-risk accounts, and enable account growth
  • Define the charter and target operating model for global shared/channel solution teams
  • Establish rules of engagement among shared CSM pools, MSLs, direct sales, and channel partners
  • Build channel enablement content and solution-positioning playbooks
  • Design coverage tiers for scalable solution support
  • Report channel-sourced ARR and shared-team utilization to the Global Solutions Leader
  • Apply global standards regionally while allowing appropriate local tailoring
  • Share customer patterns, competitive intelligence, and solution feedback with global teams
  • Partner with Solutions IP, Professional Services, Product, Marketing, Enablement, and Program Management teams

Requirements

What you’ll need
  • Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
  • Enterprise
  • SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off