FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing customer success strategies that align workforce transformation with measurable business outcomes. Proficient in building relationships with executive sponsors and leveraging data analytics to drive adoption and retention in enterprise learning solutions.
Highest-signal resume keywords
Customer Success Strategy DevelopmentStakeholder EngagementData Analysis for Engagement and AdoptionEnterprise Learning Solutions ExpertiseRetention and Expansion Readiness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Skills DevelopmentWorkforce TransformationCustomer Health AssessmentOutcome-Focused Business ReviewsAdoption StrategiesImplementation and Launch of Learning ProgramsRisk Identification and MitigationCustomer Feedback AnalysisAI-Powered Experience IntegrationDigital Learning Trends
Soft Skills
Strategic AdvisoryRelationship BuildingCross-Functional CollaborationProblem ResolutionCommunication
Tools & Technologies
Skillsoft PercipioCodecademy for EnterpriseLearning Management SystemsCustomer Success PlatformsData Analytics Tools
Industry Keywords
SaaSEnterprise Learning SolutionsSkills DevelopmentWorkforce DevelopmentDigital Learning
About the role
Key responsibilities & impact- Translate business and workforce priorities into clear customer success strategies
- Serve as a strategic advisor to enterprise customers and help maximize Skillsoft’s workforce transformation and skills development solutions
- Partner with learning, talent, HR, and business leaders to accelerate adoption, deliver measurable outcomes, strengthen retention, and identify long-term growth opportunities
- Own customer success plans across onboarding, adoption, value realization, expansion readiness, and renewal
- Align skills development and workforce transformation priorities with measurable business outcomes
- Build trusted relationships with executive sponsors and translate platform, engagement, and skills insights into strategic recommendations
- Create and maintain customer success plans with goals, milestones, success measures, owners, and review cadences
- Guide implementation, launch, promotion, adoption, and optimization of learning and skilling programs
- Establish adoption strategies, stakeholder engagement plans, and success measures for platform evolution, AI-powered experiences, and operating-model changes
- Analyze engagement, adoption, skills, and outcome data to identify trends and demonstrate value
- Lead outcome-focused business reviews covering progress, risks, opportunities, and priorities
- Own customer health, identify adoption barriers and churn risks, and coordinate mitigation plans
- Drive retention and expansion readiness; identify white-space and growth opportunities with the Account Executive
- Maintain customer plans, health assessments, risks, outcomes, opportunities, and follow-up actions in designated systems
- Orchestrate coordinated execution across Sales, Solutions, Product, Professional Services, Support, and internal teams
- Lead resolution of customer issues and concerns
- Capture customer feedback and market insight to inform product and customer-success practices
- Stay current on digital learning, skills, AI, technology, and workforce trends
Requirements
What you’ll need- Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
- Enterprise
- SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.