Customer Success Manager – Construction

Skimmer

. Build meaningful relationships with pool builders to ensure satisfaction and maximize platform use .

Posted 10/14/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS customer success, focusing on customer training, retention, and satisfaction. Proficient in managing relationships within the construction industry, particularly in pool building, while driving product adoption and value.

Highest-signal resume keywords

B2B SaaS Customer SuccessProduct TrainingCustomer Relationship ManagementProblem-Solving SkillsWritten And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementProject ManagementProduct Adoption StrategiesCustomer TrainingDe-Escalation TechniquesROI AnalysisMulti-TaskingAttention To Detail

Soft Skills

Self-StarterEntrepreneurial MindsetTeam CollaborationMotivational Skills

Tools & Technologies

Skimmer PlatformConstruction Software

Industry Keywords

Construction IndustryPool BuildingProject-Based BusinessesB2B Vertical SaaS

About the role

Key responsibilities & impact

Build meaningful relationships with pool builders to ensure satisfaction and maximize platform use
Conduct post-onboarding user training for owners, office staff, project managers, and field crew leads
Support customers moving to Skimmer from other construction platforms
Educate customers on Skimmer’s features and best practices to drive usage, adoption, and expansion
Promote advanced features and new releases
Monitor customer health across long build cycles to identify risks and churn threats early
Proactively address challenges to ensure customer retention and satisfaction
Act as the voice of the customer by providing Product feedback on enhancements and improvements
Partner with Sales, Product, and Support to provide a seamless customer experience
Coordinate with service CSMs for customers using both Skimmer service and construction products
Share insights and strategies to improve processes and deliver customer value

Requirements

What you’ll need

Demonstrated experience in B2B SaaS solutions in customer-facing roles, customer success/account management, and/or sales experience preferred
Experience working with construction, trades, or other project-based businesses; pool building experience is a big plus
Comfortable with a product that's growing quickly, and excited to help shape it
Customer value, ROI, and business outcome-driven mindset
Skills in product training and comfort “re-re-selling” the customer on Skimmer
Strong de-escalation and problem-solving skills
Highly skilled in written and verbal communication
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Self-starter who thrives in an entrepreneurial, fast-paced environment and can lead, motivate, and work well with others
Experience in B2B Vertical SaaS for Pool & Spa, Construction, or a vertical-adjacent industry is a bonus
For Austin or Toronto-based employees, willingness to come into the office 2 days per week
Must answer whether employment sponsorship is currently or eventually required

Benefits

Comp & perks

Competitive base pay + bonus potential
Generous medical, dental, and vision plans; employer pays 100% of employee premium and 50% of dependents’ premiums
Fantastic culture with a very strong eNPS
Immediate access to 401(k) with company match
Flexible PTO, with a minimum of 10 days required every year
12 weeks paid parental leave for birthing parent
6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development