IT Helpdesk Support

SKIMS

. Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for retail environments, including proficiency with POS systems, mobile devices, and troubleshooting network issues. Strong organizational skills and a customer service orientation are essential for effective collaboration and problem resolution.

Highest-signal resume keywords

3-5 Years IT Helpdesk ExperiencePOS System Support (Shopify POS Preferred)Remote Troubleshooting Tools (Zendesk, Jira)Networking Basics (Wi-Fi, Routers, VPN)Customer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPOS SystemsMobile Device SupportNetwork Issue ResolutionAccount ProvisioningDocumentation MaintenanceAudit ComplianceRFID TechnologyTicketing System Management

Soft Skills

Excellent Communication SkillsCalm Under PressureDetail-OrientedProactive Problem-SolverOrganizational Skills

Tools & Technologies

SlackTicketing SystemZendeskJiraMac/iOS DevicesMobile Payment Systems

Industry Keywords

Retail Technology SupportHigh-Volume Retail EnvironmentsIT Security ProtocolsStore Technology SetupCustomer Service

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
Assist with store technology setup and support for new store openings, relocations, and events
Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
Support onboarding and offboarding of retail team members, including account provisioning and hardware setup
Escalate unresolved issues to appropriate IT team members and follow through to resolution
Maintain IT knowledge base and update documentation for common support workflows
Track, update, and close tickets using SKIMS' internal ticketing system
Monitor systems and proactively identify issues that may impact store performance
Assist in regular audits to ensure compliance with IT and security protocols

Requirements

What you’ll need

3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
Strong customer service orientation with excellent verbal and written communication skills
Ability to stay calm under pressure and respond with urgency in high-stakes retail situations
Flexible schedule, with occasional availability on evenings and weekends during key retail events
Highly organized, detail-oriented, and a proactive problem-solver
Experience supporting fast-growing or high-volume retail environments
Knowledge of networking basics (Wi-Fi, routers, VPN)
Comfortable working with tools and penchant for being handy
Experience with RFID technology in a retail environment
Must travel 50%

Benefits

Comp & perks

Up to 100% Company Paid Healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401(k) savings plan with up to 4% match
Unlimited PTO
Full Access to LinkedIn learning
Employee Discounts
Free weekly catered lunch at HQ – M/T/W/Th
Dog-Friendly office on a Thursday and Friday
Free Swag Giveaways
Annual Holiday Party
Annual Summer Party
Invitations to pop-ups and other company events
Complimentary daily office snacks and beverages