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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in retail operations and franchise management, with a strong focus on developing Standard Operating Procedures and operational tools to enhance efficiency and compliance. Proven ability to lead cross-functional teams and manage multiple store openings while maintaining high operational and brand standards.
Highest-signal resume keywords
Retail Operations ManagementStandard Operating Procedures DevelopmentProject ManagementFranchise Operations ExperienceCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ComplianceInventory ManagementCustomer Experience OptimizationLoss Prevention StrategiesCash Handling ProceduresFacilities ManagementOperational AuditsBusiness DevelopmentTraining DevelopmentScalable Retail Processes
Soft Skills
Excellent Communication SkillsRelationship ManagementInfluencing SkillsProblem-SolvingAdaptability
Industry Keywords
Franchise OperationsInternational RetailMulti-Store OperationsFashion IndustryPremium Consumer Brand
About the role
Key responsibilities & impact- Lead the development and ongoing evolution of the SKIMS EMEA Franchise Operations guide.
- Establish Standard Operating Procedures across store operations, inventory management, stockroom organization, customer experience, loss prevention, health and safety, cash handling, facilities, and operational compliance.
- Create scalable operational tools, checklists, templates, and guidelines for franchise partners.
- Act as the operational lead for franchise store openings across EMEA from planning through launch and post-opening.
- Develop pre-opening and opening-readiness processes covering staffing, training, inventory, systems, facilities, supplies, equipment, and compliance.
- Work cross-functionally with Retail, Visual Merchandising, Store Development, IT, Finance, Planning, Logistics, and other teams.
- Serve as the primary operational link between SKIMS HQ and franchise partners.
- Build partner relationships while maintaining accountability to operational and brand standards.
- Translate HQ strategies, policies, and initiatives into actionable partner guidance.
- Monitor franchise execution, conduct operational audits, and create corrective action plans.
- Identify opportunities to improve efficiency, consistency, productivity, and profitability.
- Own the EMEA franchise market, including order appointments, range alignment with Planning, and long-range planning objectives.
- Support the Director of Franchise with regional business development and franchise expansion.
- Support operational reporting, business reviews, partner meetings, and strategic initiatives.
Requirements
What you’ll need- 5+ years of experience in retail operations, franchise operations, international retail, or multi-store operations, ideally within fashion, apparel, beauty, or another premium consumer brand.
- Strong understanding of retail store operations and the processes required to successfully open and operate high-volume stores.
- Experience developing SOPs, operational manuals, playbooks, or scalable retail processes.
- Franchise or partner-operated retail experience strongly preferred.
- Experience working across multiple markets or within an international business environment highly desirable.
- Strong project management skills with the ability to manage multiple store openings, partners, timelines, and workstreams simultaneously.
- Commercial awareness of how operational execution impacts sales, profitability, customer experience, and brand perception.
- Excellent written and verbal communication skills with the ability to turn complex information into clear, actionable guidance.
- Strong relationship management skills with the confidence to influence and appropriately challenge internal stakeholders and external partners.
- Comfortable working within a highly entrepreneurial, fast-paced, and evolving organization.
- Willingness to travel throughout EMEA as required.
Benefits
Comp & perks- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass