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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training and development within the entertainment or recreation industry, focusing on operational excellence, guest engagement, and effective coaching. Proven ability to lead training sessions, manage multiple priorities, and collaborate with diverse teams to enhance performance and customer satisfaction.
Highest-signal resume keywords
Training Program DevelopmentOperational ExcellenceTeam LeadershipPresentation SkillsCustomer Experience Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training CoordinationOperational StandardsSafety ProceduresCoachingProblem-SolvingTraining Manual MaintenanceHands-On TrainingPerformance FeedbackGuest EngagementMulti-Priority Management
Soft Skills
Motivational LeadershipCommunication SkillsAttention to DetailEngagement with Diverse AudiencesAdaptability
Tools & Technologies
PowerPointOnline Training Resources
Industry Keywords
Entertainment IndustryRecreation IndustryTrampoline ParksAmusement ParksManager in Training Program
About the role
Key responsibilities & impact- Lead training sessions for all levels of staff at new park openings, covering safety procedures, guest service, operational standards, and team dynamics
- Provide hands-on, real-time training and coaching
- Support execution and ongoing development of the Manager in Training program
- Coordinate training schedules and facilitate hands-on learning experiences for MITs
- Collaborate with park leadership to support smooth daily operations and problem-solving during the first weeks of opening
- Provide guidance on best operational practices, guest engagement, and operational excellence
- Serve as liaison between franchise and corporate teams on operational procedures, standards, and training protocols
- Train park managers, team leads, and trainers to train their own teams after opening
- Provide ongoing coaching and support for training programs, including certifying new parks and teams
- Maintain training manuals, PowerPoint presentations, and online resources with the Training & Development Team
- Ensure training materials reflect current procedures, safety standards, and company policies
- Provide feedback on training effectiveness and collaborate on program improvements
- Travel extensively, up to 90% of the time, to provide on-site training at new park openings
Requirements
What you’ll need- Minimum of 3 years in a management or training role within the entertainment or recreation industry, preferably in trampoline parks, amusement parks, or similar environments
- Strong ability to lead, motivate, and coach individuals and teams
- Exceptional presentation and communication skills, with the ability to engage audiences of various levels and backgrounds
- Must be willing to travel up to 90% of the time, with overnight stays and potentially extended travel periods
- Demonstrated ability to troubleshoot and resolve issues quickly and efficiently in fast-paced environments
- Passion for delivering outstanding customer experience, with a focus on team performance and satisfaction
- Strong attention to detail and ability to manage multiple priorities simultaneously
- Ability to stand, walk, and interact with staff and guests for extended periods during training and operations
- Ability to stand for extended periods and conduct hands-on training activities, with or without reasonable accommodation
- Ability to lift a minimum of 20 pounds at times, with or without reasonable accommodation
Benefits
Comp & perks- Bonus opportunity
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching