Sky Zone

Social Media Manager

• Serve as the day-to-day owner of Sky Zone's social presence
• Develop and evolve Sky Zone’s social strategy with Brand & Demand leadership and agency partners
• Help shape annual and seasonal social plans, channel roles, audience priorities, content strategy, and brand opportunities
• Translate brand strategy, campaign priorities, and business objectives into social priorities
• Recommend opportunities related to emerging platforms and consumer behaviors
• Manage daily publishing across Instagram, Facebook, TikTok, YouTube, and emerging platforms
• Execute the social content calendar and coordinate publishing schedules, approvals, and assets
• Ensure content is accurate, on-brand, and optimized for each platform
• Support seasonal campaigns, promotions, partnerships, and brand initiatives
• Monitor and engage with comments, direct messages, tags, and brand mentions
• Foster community conversations and relationships, encourage user-generated content, and escalate issues
• Capture photo and video content during events, park visits, creator activations, and brand experiences
• Create and edit Reels, TikToks, Stories, and short-form videos using mobile-first editing tools
• Partner with the social agency on content planning, campaign execution, creator activations, and reporting
• Coordinate with Brand, Digital, PR, Operations, Partnerships, and Creative teams
• Coordinate content requests, approvals, production timelines, creators, and content library organization
• Coordinate creator visits and influencer activations, including communications, scheduling, logistics, approvals, and deliverables
• Monitor social conversations, audience sentiment, cultural trends, channel performance, and social metrics
• Prepare recurring reports on audience growth, engagement, and content performance
• Provide insights and recommendations to improve engagement, content performance, and community growth

Senior Social Media & Community Manager

Trainer

• Lead training sessions for all levels of staff at new park openings, covering safety procedures, guest service, operational standards, and team dynamics
• Provide hands-on, real-time training and coaching
• Support execution and ongoing development of the Manager in Training program
• Coordinate training schedules and facilitate hands-on learning experiences for MITs
• Collaborate with park leadership to support smooth daily operations and problem-solving during the first weeks of opening
• Provide guidance on best operational practices, guest engagement, and operational excellence
• Serve as liaison between franchise and corporate teams on operational procedures, standards, and training protocols
• Train park managers, team leads, and trainers to train their own teams after opening
• Provide ongoing coaching and support for training programs, including certifying new parks and teams
• Maintain training manuals, PowerPoint presentations, and online resources with the Training & Development Team
• Ensure training materials reflect current procedures, safety standards, and company policies
• Provide feedback on training effectiveness and collaborate on program improvements
• Travel extensively, up to 90% of the time, to provide on-site training at new park openings

Field Trainer

Learning and Development

• Support Sky Zone Field Training in an assigned region or Designated Market Area
• Support successful launches of new park locations
• Support opportunity parks executing action plans
• Facilitate classes and support training programs in the field
• Certify team members and parks
• Provide training for new franchisees, managers, team leads, and team members
• Lead a team of field trainers delivering standardized training programs
• Oversee budget adherence and program effectiveness
• Maintain operational excellence across training initiatives
• Oversee and execute new park opening training covering operational standards, guest service, and safety procedures
• Conduct ongoing manager training
• Support Sky Zone launches and activations, including Certified Training Parks
• Ensure compliance with company standards and operational procedures
• Monitor training effectiveness and adjust programs as needed
• Manage training budgets
• Collaborate cross-functionally with business stakeholders
• Identify improvements to training processes and content

Senior Social Media & Community Manager

Field Trainer

Field Training Manager