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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident resolution, root cause analysis, and service performance monitoring while collaborating with cloud engineering teams to deliver reliable solutions. Proficient in data warehousing principles and ETL tools, with strong communication skills to convey technical concepts to diverse audiences.
Highest-signal resume keywords
Incident ResolutionData Warehousing Best PracticesETL Tool ExperienceCloud Technologies (GCP)Unix/SQL Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionRoot Cause AnalysisData WarehousingETL Tool (Ab Initio or Striim)Unix ScriptingSQL ScriptingCloud TechnologiesPython
Soft Skills
Excellent Communication SkillsAdaptabilityJudgment on Complex IssuesFocus on Quality and Efficiency
Industry Keywords
24x7 SupportService Performance MonitoringKnowledge TransferOperational Readiness
Tech Stack
Tools & technologiesCloudETLGoogle Cloud PlatformPythonSQLUnix
About the role
Key responsibilities & impact- Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive changes to prevent recurrence
- Support 24x7 on-call rotas across multiple systems and technologies when required, approximately one week in every six weeks
- Help deliver reliable and secure solutions for customers by collaborating with multiple cloud engineering teams
- Monitor service performance 24/7, assessing stability, capacity, and resilience
- Support data engineers in building operationally ready systems
- Participate in events designed to facilitate knowledge transfer
- Contribute to growth and personal development culture
Requirements
What you’ll need- Excellent verbal and written communication skills
- Ability to explain technical concepts to a non-technical audience
- Understanding of Data Warehousing best practice and principles
- Focus on quality, efficiency, and customer satisfaction
- Adaptable to change, open to new ideas, and able to take on new responsibilities
- Ability to make judgement calls on complex issues
- Experience with an industry standard ETL tool such as Ab Initio or Striim
- Unix/SQL scripting
- Cloud Technologies experience, ideally GCP
- Python experience is advantageous for this role
- Appropriate right to work in the UK
- Willingness to complete a criminal record check if successful
Benefits
Comp & perks- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
- Hybrid working approach
- Onsite parking available for cars, motorbikes and bicycles
- Sky shuttle bus between Livingston North station and campus every 20 minutes