General

• Provide 3rd line support technical expertise for Sky's virtual desktop platforms
• Ensure high levels of platform availability and performance
• Investigate and resolve complex issues across Citrix, Azure Virtual Desktop, Microsoft Azure and associated infrastructure technologies
• Deliver infrastructure improvements, platform upgrades and strategic transformation projects
• Collaborate with vendors, architects, security teams and project stakeholders to drive technical solutions
• Identify opportunities to improve platform reliability, automation, monitoring and operational processes
• Participate in technical reviews, root cause investigations and continuous service improvement activities
• Support business-critical desktop platforms used by customer-facing colleagues across the UK, Europe and India

Technical Specialist – Virtual Desktop