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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying and supporting cloud-connected devices, with strong technical troubleshooting skills in IP networking and enterprise infrastructure. Proficient in managing customer relationships and project delivery while collaborating across teams to influence product development.
Highest-signal resume keywords
Cloud-Connected Device SupportIP Networking TroubleshootingTechnical Project ManagementBilingual Communication in Japanese and EnglishDrone Certifications and Registrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ApplicationsLinux Operating SystemsTechnical TroubleshootingIP NetworkingWiFi ConnectivityCellular ConnectivityConnected Hardware InstallationScripting in BashScripting in PythonREST APIs
Soft Skills
Problem-SolvingCustomer Relationship ManagementCollaborationAccount ManagementProactive Support
Tools & Technologies
IoT ConnectivityWireless Point-to-Point RadiosWiFi MeshEnterprise InfrastructureLog Analysis
Certifications & Qualifications
Drone Certifications一等・二等無人航空機操縦士 Operational Approvals
Industry Keywords
B2B SupportProject ManagementMechanical SystemsRobotic SystemsNetwork Security
Tech Stack
Tools & technologiesCloudFirewallsIoTLinuxPythonGo
About the role
Key responsibilities & impact- Lead technical implementation, ongoing usage, and system maintenance for Skydio cloud-connected products across Japanese customers
- Own new deployments end to end, both onsite and remotely
- Install, configure, test, and validate cloud-connected drone and dock systems in customer environments
- Build scalable, repeatable processes for deploying cloud-connected devices on enterprise-grade secure networks
- Project manage dock deployments and assess site appropriateness with accredited partners
- Track implementation projects with large enterprise and government customers through successful delivery
- Provide frontline technical support to enterprise customers and partners in Japan
- Troubleshoot IP networking, cellular modems, wireless point-to-point radios, WiFi mesh, enterprise infrastructure, and IoT connectivity
- Diagnose flight, connectivity, and media-streaming issues using log analysis, reproduction, incident tickets, and structured escalation
- Determine root causes, recommend mitigations, and drive resolution with Product and Engineering teams
- Act as the bridge between Japanese customers and Skydio’s U.S. engineering organization
- Collaborate with Technical, Product, Engineering, Customer Support, and Go-To-Market teams
- Quantify product feedback and brief stakeholders and executives
- Influence hardware and software roadmaps for Japanese customer needs
- Build customer loyalty through proactive support and account management
- Manage multiple tactical and strategic projects as priorities shift
Requirements
What you’ll need- Based in Japan
- 3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or customer-facing support roles
- Professional fluency in spoken and written Japanese and English
- Hands-on experience installing, configuring, and troubleshooting connected hardware in customer environments
- Practical IP networking knowledge, including WiFi and cellular connectivity, and experience diagnosing issues across enterprise networks
- Proficient in technical troubleshooting and problem-solving, and familiar with triage and escalation workflows
- Familiarity with cloud applications and Linux operating systems
- Familiarity with mechanical or robotic systems
- Able to travel 30–50% of the working year
- Willing to work flexible hours, including occasional after-hours, given the time difference with headquarters on the U.S. west coast
- Able to obtain the drone certifications and registrations required to operate legally in Japan (一等・二等無人航空機操縦士 operational approvals as applicable)
- Nice to have: strong understanding of network security, firewalls, and IPsec across multiple networks
- Nice to have: experience supporting or troubleshooting IoT and enterprise applications using streaming and packet networks and APIs such as WebRTC and REST
- Nice to have: working knowledge of REST APIs, including implementing and testing customer integrations
- Nice to have: scripting ability in Bash or Python
- Nice to have: experience in mapping, surveying, or photogrammetry
- Nice to have: familiarity with RMA, spares, logistics, or repair workflows
- Nice to have: experience supporting Value Added Resellers, OEM partners, or channel partners
- Nice to have: experience working cross-functionally across engineering, operations, product, and go-to-market teams
- Degree in Computer Science, Engineering, or a related field, or equivalent practical experience is nice to have
Benefits
Comp & perks- Hybrid work arrangement
- Flexible hours, including occasional after-hours flexibility
- Professional development through product, deployment-process, and specification expertise
- Opportunities to work with advanced autonomous drone, hardware, software, and cloud-connected systems
- Opportunity to influence hardware and software product roadmaps
- Inclusive, multidisciplinary work environment
- Equal employment opportunity