Skydio

Director

• Own customer readiness from qualified opportunity through live, running dock program across regions and the dock business
• Lead and develop Senior Managers and create management pathways for Readiness Specialists
• Set regional outcomes, coach managers, and scale the function while maintaining readiness standards
• Own launch reviews, capacity decisions, and escalation paths when demand exceeds readiness supply
• Own time-to-launch, readiness gate adherence, and capacity modeling across the dock portfolio
• Engage readiness early on council calendars, policy drafting, staffing decisions, and site access
• Partner with Sales and Solutions Engineering leadership on pipeline, site feasibility, and launch sequencing
• Represent the Launch Team in forecast, planning, and executive reviews and surface launch risks
• Develop and maintain readiness playbooks covering site readiness, policy and approval, flight readiness, documentation, and handoff criteria
• Project-manage customers to readiness by owning plans, sequences, dependencies, and launch dates
• Define readiness clearly for customers and enforce readiness gates
• Drive systemic fixes for recurring blockers
• Represent the aggregated customer voice to Product and Engineering and escalate cross-team conflicts
• Apply lessons from council and community meetings to future agency preparation
• Ensure clean post-launch handoff to Customer Success with configuration, policy commitments, and readiness documentation

Director – Launch Team

Solutions Engineer

• Demonstrate Skydio's end-to-end solutions for public safety sUAS operations across a territory of state and local government agencies
• Collaborate with public safety agencies to understand needs and develop tailored drone solutions
• Conduct product demonstrations and integrate technology into customer operations and data management systems
• Support integrations with CAD, dispatch, video management, evidence management, and streaming platforms
• Own site assessment quality and verify dock locations before deployment
• Run structured proofs of concept tied to active opportunities with measurable operational value
• Support BVLOS approvals, waivers, COAs, and remote and docked operations
• Gather and analyze customer feedback to inform product improvements
• Work cross-functionally with Key Account Leaders, Engineering, Product, and Customer Success
• Prepare and execute Customer Success Plans
• Support deal progression, customer confidence, successful deployments, and long-term public safety sUAS program success

Solutions Engineer – State, Local, Educational

Operations

• Own a book of dock accounts within a region and run the weekly customer cadence, readiness record, and risk tracking from opportunity through handoff to Customer Success
• Build relationships with customer program managers, facilities and IT staff, procurement, and legal teams, as well as internal Account Executives, Solutions Engineers, Deployment, and Customer Success teams
• Lead site surveys and make-ready planning, including rooftop and site assessments, power and mounting, and RF, LTE, and network readiness
• Drive the non-technical path to launch, including waivers and BVLOS approvals, policy and data retention, council or board authorization, and pilot staffing and training
• Verify deployment prerequisites before a dock ships and escalate blockers early
• Cover other specialists during absence or surge
• Turn launch learnings into playbook improvements and feedback for Product and Engineering

Senior Operations Specialist – Launch Team

• Partner with Account Executives throughout the full sales cycle, including technical discovery, solution design, demonstrations, and differentiated technical narratives
• Translate complex use cases into operational workflows and scalable deployment practices
• Run structured proofs of concept tied to active opportunities with measurable operational value
• Guide integrations and airspace strategy, including REST APIs, customer data environments, physical security and video platforms, networking, BVLOS approvals, waivers, and docked operations
• Guide customers through onboarding, implementation, and expansion
• Build reusable technical assets for scalable team execution
• Provide prioritized, defensible field feedback to Product and Engineering
• Support deal progression, customer confidence, successful deployments, and long-term commercial sUAS program success

Solutions Engineer – Commercial

• Partner with Sales and Customer Success to win technical validation and define deployment success criteria
• Serve as the Dock subject matter expert for autonomous systems operating in cloud and on-premise environments
• Lead demonstrations, proofs of concept, and field trials
• Perform hands-on dock installation, configuration, operation, and troubleshooting
• Ensure systems are installed, tested, and delivering value as agreed
• Design, deploy, and troubleshoot compliant cloud, on-premise, WiFi, cellular, and IP networking architectures
• Build scalable deployment processes for dock installations on secure government networks
• Work through accreditation and compliance requirements, including ATO processes, cloud impact levels, secure data handling, NDAA compliance, and Blue UAS Cleared List status
• Act as the customer's technical representative internally
• Coordinate with Product, Engineering, and Sales to resolve issues
• Quantify product feedback into prioritized, defensible requirements
• Support customer onboarding, training, and early operational use
• Support executive briefings and customer reviews as required

Solutions Engineer – National Security, Dock Subject Matter Expert

Systems Engineer

• Provide technical direction and architecture of complex systems
• Design and implement embedded software running on autonomous drone vehicles
• Characterize, integrate, and validate key subsystems such as next-generation cameras and radios
• Bring up and debug new hardware
• Write interfaces and drivers for sensors and other devices
• Collaborate closely with hardware and software teams to build foundational embedded systems
• Architect, build, and lead development of current and future drone and accessory products

Software Engineer – Embedded

• Lead and develop Senior Managers and create pathways for Solutions Engineers into management
• Hold managers accountable to segment outcomes and coach them on coaching
• Scale the organization while maintaining hiring and technical quality
• Own the vertical operating rhythm, including forecast reviews, capacity decisions, and technical-resource escalation
• Own technical wins across SLED and the Solutions Engineering-to-sales coverage model
• Partner with the VP of SLED Sales on segmentation, territory design, and headcount
• Represent SLED in forecast, planning, and executive reviews
• Own site assessment quality and deployment-readiness verification
• Maintain high standards for proofs of concept tied to active opportunities and measurable operational value
• Guide CAD and dispatch, video and evidence management, streaming, BVLOS approvals, waivers, COAs, and docked operations
• Maintain command of public-sector procurement pathways
• Represent the customer to Product and Engineering through prioritized requirements
• Build enablement content, reference architectures, and reusable technical assets
• Maintain hands-on product knowledge
• Report to the VP, Solutions Engineering

Director, SLED Solutions Engineering

• Hire, onboard, coach, and retain the Solutions Engineering team
• Establish technical quality standards for demos, trial plans, site assessments, and customer-facing documentation
• Own Solutions Engineering capacity and resource allocation across the East majors segment
• Own technical wins across the East majors portfolio, including multi-site and citywide programs
• Serve as senior technical escalation point for critical pursuits, deployments, and customer issues
• Partner with Sales leadership on pipeline, forecasting, account planning, and land-and-expand motions
• Own site assessment quality and verify dock locations before deployment
• Set standards for proofs of concept tied to active opportunities and measurable operational value
• Guide integrations and airspace strategy involving CAD, dispatch, video and evidence management, streaming platforms, BVLOS approvals, waivers, COAs, and docked operations
• Maintain command of public sector procurement paths, cooperative contracts, grant-funded programs, and public sector buying cycles
• Represent the aggregated customer voice to Product and Engineering
• Build enablement content, reference architectures, and reusable technical assets
• Maintain first-hand product knowledge through frequent hands-on use
• Report to the Director, Solutions Engineering – SLED

Senior Manager, Solutions Engineering – State, Local, Educational (SLED) Majors

• Lead the readiness function for the eastern half of Skydio's dock business
• Own the customer journey from pre-sales technical, policy, and operational readiness through deployment, training, and go-live
• Hire, onboard, coach, and retain Readiness Specialists
• Set readiness quality standards, launch checklists, training delivery, and handoff documentation
• Own regional capacity and account assignments
• Monitor readiness portfolio health, site readiness, policy and approval milestones, deployment and training progress, and launch criteria
• Identify at-risk launches, drive resolution, escalate blockers, and directly own complex or strategic launches when needed
• Coordinate with the West-region counterpart to run a unified readiness function
• Partner with Sales and Solutions Engineering leadership on readiness capacity, pipeline, site feasibility, and launch requirements
• Develop and maintain the readiness playbook, including launch checklists, site standards, policy templates, flight readiness criteria, documentation, and handoff criteria
• Define readiness clearly for customers and enforce readiness gates before dock shipment
• Identify recurring blockers and drive systemic improvements that scale with dock volume
• Represent customer needs to Product and Engineering and escalate cross-team conflicts
• Ensure clean post-launch handoff to Customer Success
• Maintain first-hand product knowledge through frequent hands-on use
• Report to the Director, Launch Team

Senior Manager, Solutions Engineering – Launch Team Readiness

• Lead the National Security Solutions Engineering team supporting the Department of War, United States Special Operations Command, and the Intelligence Community
• Drive upstream requirements development, evaluations and field trials, system integration, and unit-level enablement across Skydio’s end-to-end UAS solutions
• Hire, onboard, coach, and retain team members
• Set technical quality standards for demos, trial plans, integration designs, RFI and RFP responses, and customer-facing documentation
• Own team capacity, resource allocation, and deployment tempo
• Own technical strategy for pursuits, including evaluation and down-select strategy, proof of concept and field trial design, and technical differentiation
• Serve as senior technical escalation point for critical pursuits, deployments, and customer issues
• Partner with Sales leadership on pipeline, forecast, account planning, and land-and-expand strategy
• Shape defense requirements with program offices, capability development staffs, and operators
• Build team capability for exercises and operational assessments
• Maintain team fluency in accreditation, cloud impact levels, NIPR/SIPR employment, cross-domain considerations, NDAA compliance, Blue UAS status, and government contracting vehicles
• Guide integration with TAK, MANET and secure tactical radios, tactical C2 and fires applications, and service mission-planning environments
• Own airworthiness and airspace activities, including flight clearances, shipboard considerations, BVLOS approvals, waivers, COAs, and range and installation approvals
• Design honest test plans for contested and degraded conditions
• Represent the customer to Product and Engineering by turning field observations into prioritized requirements
• Build enablement content, reference architectures, and reusable technical assets
• Maintain first-hand product knowledge through frequent hands-on use

Senior Manager, Solutions Engineering – National Security

• Hire, onboard, coach, and retain the Solutions Engineering team
• Establish team ownership and territory coverage
• Set technical quality standards for demos, trial plans, site assessments, and customer-facing documentation
• Own capacity allocation across the segment and make resource tradeoffs visible to leadership
• Own technical wins under a two-to-one coverage model
• Serve as senior technical escalation point for critical pursuits, deployments, and customer issues
• Partner with Sales leadership on pipeline, forecasting, account planning, and land-and-expand motions
• Stand up the Small Cities team and operating model
• Own site assessment quality and verify dock locations before deployment
• Hold the bar on structured proofs of concept tied to active opportunities and measurable operational value
• Guide integrations and airspace strategy, including CAD, dispatch, video and evidence management, streaming platforms, BVLOS approvals, waivers, COAs, and docked operations
• Maintain command of public sector procurement paths, including cooperative contracts, grant-funded programs, and public sector buying cycles
• Represent the aggregated customer voice to Product and Engineering
• Build enablement content, reference architectures, and reusable technical assets
• Maintain first-hand product knowledge through frequent hands-on use
• Report to the Director, Solutions Engineering – SLED

Senior Manager, Solutions Engineering – State, Local, Educational (SLED), Small Cities

Business Analyst

• Define, implement, and drive solutions that enable sales, Hardware Operations, and Finance functions
• Formulate recommended system designs and partner with external technology providers and internal cross-functional teams
• Partner with Hardware Operations, Finance, and Sales teams to define business processes and associated system requirements
• Distill business requirements to enable proper design, configuration, customization, and development of system solutions
• Define, design, test, and implement business solutions using standard, custom-built, and third-party systems
• Lead system implementation projects
• Deliver requirements documentation, systems configuration, user acceptance testing, issue identification, and resolution
• Support mission-critical and business-critical systems
• Influence diverse groups of stakeholders, including senior stakeholders
• Drive business systems optimization, speed to market, productivity, and profitability

Business Systems Analyst, Netsuite

Support Engineer

• Lead technical implementation, ongoing usage, and system maintenance for Skydio cloud-connected products across Japanese customers
• Own new deployments end to end, both onsite and remotely
• Install, configure, test, and validate cloud-connected drone and dock systems in customer environments
• Build scalable, repeatable processes for deploying cloud-connected devices on enterprise-grade secure networks
• Project manage dock deployments and assess site appropriateness with accredited partners
• Track implementation projects with large enterprise and government customers through successful delivery
• Provide frontline technical support to enterprise customers and partners in Japan
• Troubleshoot IP networking, cellular modems, wireless point-to-point radios, WiFi mesh, enterprise infrastructure, and IoT connectivity
• Diagnose flight, connectivity, and media-streaming issues using log analysis, reproduction, incident tickets, and structured escalation
• Determine root causes, recommend mitigations, and drive resolution with Product and Engineering teams
• Act as the bridge between Japanese customers and Skydio’s U.S. engineering organization
• Collaborate with Technical, Product, Engineering, Customer Support, and Go-To-Market teams
• Quantify product feedback and brief stakeholders and executives
• Influence hardware and software roadmaps for Japanese customer needs
• Build customer loyalty through proactive support and account management
• Manage multiple tactical and strategic projects as priorities shift

Deployment and Support Engineer – Japan

Recruitment

• Coordinate and schedule phone, video, and onsite interviews across various departments
• Greet candidates onsite at headquarters and provide office tours
• Ensure candidates have a warm, welcoming onsite experience
• Collaborate with University Recruiting on campus events, career fairs, and intern onboarding
• Maintain accurate records in the Ashby Applicant Tracking System
• Assist the People team with employer branding, swag management, and event planning projects
• Identify scheduling conflicts and proactively solve problems to keep the hiring process moving quickly
• Serve as the face of Skydio for candidates
• Learn and use recruiting tools including Ashby and Workday