Director – Launch Team

Skydio

. Own customer readiness from qualified opportunity through live, running dock program across regions and the dock business .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $195,000 - $229,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer readiness management, project delivery, and operational leadership within regulated environments. Proficient in capacity modeling, public safety processes, and stakeholder engagement to ensure successful program launches.

Highest-signal resume keywords

Customer-Facing OperationsPublic Safety ExperienceLeadership of ManagersCapacity ModelingDrone as First Responder Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project DeliveryPublic Approval ProcessesResource AllocationOperational ReadinessImplementation Function Management

Soft Skills

Excellent CommunicationCoaching and DevelopmentProblem Solving

Tools & Technologies

SalesforcePalantirDatabricks

Certifications & Qualifications

FAA Part 107 Certification

Industry Keywords

SUASSurveillance Technology PolicyCommunity EngagementPrivacy and Data Retention PolicyDock-Based Operations

About the role

Key responsibilities & impact

Own customer readiness from qualified opportunity through live, running dock program across regions and the dock business
Lead and develop Senior Managers and create management pathways for Readiness Specialists
Set regional outcomes, coach managers, and scale the function while maintaining readiness standards
Own launch reviews, capacity decisions, and escalation paths when demand exceeds readiness supply
Own time-to-launch, readiness gate adherence, and capacity modeling across the dock portfolio
Engage readiness early on council calendars, policy drafting, staffing decisions, and site access
Partner with Sales and Solutions Engineering leadership on pipeline, site feasibility, and launch sequencing
Represent the Launch Team in forecast, planning, and executive reviews and surface launch risks
Develop and maintain readiness playbooks covering site readiness, policy and approval, flight readiness, documentation, and handoff criteria
Project-manage customers to readiness by owning plans, sequences, dependencies, and launch dates
Define readiness clearly for customers and enforce readiness gates
Drive systemic fixes for recurring blockers
Represent the aggregated customer voice to Product and Engineering and escalate cross-team conflicts
Apply lessons from council and community meetings to future agency preparation
Ensure clean post-launch handoff to Customer Success with configuration, policy commitments, and readiness documentation

Requirements

What you’ll need

8+ years of relevant experience in customer-facing operations, deployment, implementation, or project delivery, including time in a public safety or regulated environment
2+ years leading leaders, with experience managing managers or a team requiring a second management layer
Experience guiding customers or agencies through public approval processes, including council or board authorization, public comment, privacy and data retention policy, or community engagement
Experience building organizations through fast growth and repeatable processes in ambiguous environments
Familiarity with Drone as First Responder concepts of operation and dock-based remote operations
Fluency in capacity models, forecast discipline, and resource-allocation judgment
Excellent written and verbal communication
Ability to travel approximately 30% of the time
Ability to lift up to 60 lbs unaided
FAA Part 107 certification within the first 60 days is strongly encouraged for all employees and required for certain positions
Prior public safety service or agency-side Drone as First Responder program experience preferred
Direct experience with sUAS or surveillance technology policy, including CJIS, records retention, community oversight ordinances, or state privacy requirements preferred
Experience with dock-based, remote, and BVLOS operations at scale, site survey, RF and LTE assessment, and network readiness for fixed installations preferred
Experience owning a customer onboarding or implementation function through rapid growth preferred
Working knowledge of Salesforce, Palantir, Databricks, or equivalents preferred

Benefits

Comp & perks

Equity in the form of stock options
Comprehensive benefits package
Relocation assistance may be provided for eligible roles
Group health insurance plans
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Inclusive culture and equal employment opportunity