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Skydio

Field Support Representative

Skydio

. Provide UAS system and Cloud operational best practices and deep feature diagnostics to utility, commercial, state, and local government customers .

Posted 10/14/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in UAS operations, technical troubleshooting, and customer support within utility and critical infrastructure environments. Proficient in optimizing network-connected devices and providing training on UAS systems and cloud operations.

Highest-signal resume keywords
UAS Operations ExperienceTechnical TroubleshootingCustomer-Facing SupportUtility Inspection FamiliarityFAA Part 107 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
UAS Command and Control TroubleshootingNetwork OptimizationTechnical DiagnosticsIncident AnalysisProblem-SolvingField Support ProcessesCloud NetworkingIoT Application SupportStreaming API ExperienceComplex Problem Solving
Soft Skills
Customer Relationship ManagementMultitaskingCollaborationCommunication
Tools & Technologies
SalesforceJiraWiFi Mesh NetworksCarrier Mobile NetworksGIS Platforms
Certifications & Qualifications
FAA Part 107 CertificationBVLOS Waiver
Industry Keywords
Utility InspectionEnergy SectorCritical InfrastructureNERC CIP CompliancePPE Requirements

Tech Stack

Tools & technologies
CloudCyber SecurityIoT

About the role

Key responsibilities & impact
  • Provide UAS system and Cloud operational best practices and deep feature diagnostics to utility, commercial, state, and local government customers
  • Provide onsite and remote technical and logistics support
  • Troubleshoot device firmware, configure and optimize inspection missions, and diagnose cloud network issues
  • Analyze logs, customer incident tickets, and internal documentation to determine root causes of flight and skill issues
  • Provide mitigation recommendations to customers and collaborate with product teams on product enhancements
  • Own customer relationships in the field and collect customer feedback
  • Act as product specialist liaison for utility customers and respond to advanced technical support questions
  • Help customers deploy and scale drone-in-a-box programs, including Skydio Dock deployments, remote and BVLOS operations, and recurring automated inspection missions
  • Support training and content teams in improving customer self-help resources
  • Develop field support processes and improve escalation, debugging, triage, and resolution workflows
  • Provide onsite customer training on UAS aircraft and dock maintenance and operation
  • Troubleshoot UAS Command and Control and Cloud networking issues across enterprise, IoT, and utility OT/IT environments
  • Monitor network product and industry trends and align network strategy and best practices for Skydio Docks and Remote Flight Operations
  • Travel to customer sites such as substations, transmission and distribution corridors, and generation facilities

Requirements

What you’ll need
  • At least 3 years of UAS operations and flight experience
  • Utility, energy, or critical infrastructure inspection experience strongly preferred
  • Experience in operational, technical, customer-facing success, or field support roles
  • Familiarity with utility inspection use cases, including transmission and distribution line inspection, substation monitoring, storm damage assessment, and vegetation management
  • Comfort working on or near energized infrastructure and following utility safety protocols, site access procedures, and PPE requirements
  • Familiarity with utility cybersecurity and compliance considerations, such as NERC CIP, is a plus
  • Ability and willingness to occasionally work flexible hours, including after-hours and weekend support
  • Proficient in onsite, real-time technical troubleshooting, problem-solving, triage, and escalation workflows
  • Experience with CRM systems; Salesforce and Jira experience is a plus
  • Strong experience supporting and troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs, such as WebRTC and REST
  • Expertise troubleshooting and optimizing network-connected devices streaming content over WiFi mesh and carrier mobile networks
  • Experience solving complex problems involving enterprise, utility, or field networks, APIs, and third-party integrations, such as asset management or GIS platforms
  • Ability to multitask and manage multiple concurrent projects
  • Able to work at different sites locally and travel regionally up to 40–60% of the time, or as needed
  • FAA Part 107 certification within the first 60 days is strongly encouraged and required for certain positions
  • BVLOS waiver or remote operations experience is a plus

Benefits

Comp & perks
  • Equity in the form of stock options
  • Comprehensive benefits package
  • Relocation assistance may be provided for eligible roles
  • Group health insurance plans
  • Paid vacation time
  • Sick leave
  • Holiday pay
  • 401K savings plan