Senior Manager, Solutions Engineering – Launch Team Readiness

Skydio

. Lead the readiness function for the eastern half of Skydio's dock business .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $187,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer readiness functions, managing complex deployments, and developing operational standards. Proficient in building processes in ambiguous environments while ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

Customer Journey ManagementTeam Leadership and MentorshipDrone as First Responder FamiliarityProject Delivery and ImplementationFAA Part 107 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementDeployment StrategyProcess DevelopmentReadiness StandardsSite SurveyRF and LTE AssessmentNetwork ReadinessCustomer OnboardingPublic Approval ProcessBVLOS Operations

Soft Skills

Strong Attention to DetailExcellent CommunicationOrganizational SkillsProblem-SolvingStakeholder Management

Tools & Technologies

SalesforcePalantirDatabricks

Certifications & Qualifications

FAA Part 107 Certification

Industry Keywords

Public SafetyDrone OperationsRemote OperationsDock-Based OperationsCustomer Success

About the role

Key responsibilities & impact

Lead the readiness function for the eastern half of Skydio's dock business
Own the customer journey from pre-sales technical, policy, and operational readiness through deployment, training, and go-live
Hire, onboard, coach, and retain Readiness Specialists
Set readiness quality standards, launch checklists, training delivery, and handoff documentation
Own regional capacity and account assignments
Monitor readiness portfolio health, site readiness, policy and approval milestones, deployment and training progress, and launch criteria
Identify at-risk launches, drive resolution, escalate blockers, and directly own complex or strategic launches when needed
Coordinate with the West-region counterpart to run a unified readiness function
Partner with Sales and Solutions Engineering leadership on readiness capacity, pipeline, site feasibility, and launch requirements
Develop and maintain the readiness playbook, including launch checklists, site standards, policy templates, flight readiness criteria, documentation, and handoff criteria
Define readiness clearly for customers and enforce readiness gates before dock shipment
Identify recurring blockers and drive systemic improvements that scale with dock volume
Represent customer needs to Product and Engineering and escalate cross-team conflicts
Ensure clean post-launch handoff to Customer Success
Maintain first-hand product knowledge through frequent hands-on use
Report to the Director, Launch Team

Requirements

What you’ll need

5+ years of relevant experience in a customer-facing operations, deployment, implementation, or project delivery role, including work with public safety customers
1+ years leading a team, formally or as a lead with hiring and mentorship responsibility
Familiarity with Drone as First Responder concepts of operation and dock based remote operations
Ability to manage complex, cross-functional initiatives with multiple stakeholders and competing priorities
Ability to build repeatable processes in an ambiguous environment
Highly organized with strong attention to detail
Comfortable managing timelines, dependencies, and readiness gates across a portfolio
Excellent written and verbal communication
Ability to travel 50 to 60% of the time, with heavier travel during periods of team growth and onboarding
Ability to lift up to 60 lbs unaided
FAA Part 107 certification within the first 60 days is required for certain positions
Prior public safety service or experience standing up a Drone as First Responder program on the agency side is nice to have
Experience supporting an agency through a public approval process is nice to have
Experience with dock-based, remote, and BVLOS operations at scale, site survey, RF and LTE assessment, and network readiness for fixed installations is nice to have
Experience owning a customer onboarding or implementation function through rapid growth is nice to have
Working knowledge of Salesforce, Palantir, Databricks, or equivalents is nice to have

Benefits

Comp & perks

Equity in the form of stock options
Comprehensive benefits package
Relocation assistance may be provided for eligible roles
Group health insurance plans
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Bonus