Senior Operations Specialist – Launch Team

Skydio

. Own a book of dock accounts within a region and run the weekly customer cadence, readiness record, and risk tracking from opportunity through handoff to Customer Success .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $125,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer-facing projects, including deployment and operations, while effectively collaborating with cross-functional teams. Proficient in navigating regulatory requirements and ensuring readiness for drone operations.

Highest-signal resume keywords

Customer-Facing Project ManagementDrone as First Responder FamiliarityFAA Part 107 CertificateStakeholder ManagementSite Assessment and Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementDeployment ManagementRisk TrackingSite SurveysPolicy and Data RetentionTimeline ManagementPhysical Task PerformanceDocumentation Management

Soft Skills

Excellent CommunicationAttention to DetailOrganizational Skills

Certifications & Qualifications

FAA Part 107 Certificate

Industry Keywords

Dock Based Remote OperationsPublic Sector EngagementEnterprise Customer ManagementBVLOS ApprovalsRooftop Assessments

About the role

Key responsibilities & impact

Own a book of dock accounts within a region and run the weekly customer cadence, readiness record, and risk tracking from opportunity through handoff to Customer Success
Build relationships with customer program managers, facilities and IT staff, procurement, and legal teams, as well as internal Account Executives, Solutions Engineers, Deployment, and Customer Success teams
Lead site surveys and make-ready planning, including rooftop and site assessments, power and mounting, and RF, LTE, and network readiness
Drive the non-technical path to launch, including waivers and BVLOS approvals, policy and data retention, council or board authorization, and pilot staffing and training
Verify deployment prerequisites before a dock ships and escalate blockers early
Cover other specialists during absence or surge
Turn launch learnings into playbook improvements and feedback for Product and Engineering

Requirements

What you’ll need

3+ years in a customer-facing project management, implementation, deployment, or operations role
Experience managing a portfolio of concurrent projects with timelines, dependencies, and outside stakeholders you do not control
Familiarity with Drone as First Responder concepts of operation and dock based remote operations; professional experience strongly preferred
Comfort working with public sector and enterprise customers, including their IT, facilities, procurement, and legal teams
Highly organized with strong attention to detail, and disciplined about keeping the system of record current
Excellent written and verbal communication
FAA Part 107 Certificate, or the ability to obtain one within 60 days of hire
Ability to travel 50 to 60% of the time
Ability to lift up to 60 lbs unaided
Comfortable working outdoors, at height, and performing physical tasks including climbing ladders

Benefits

Comp & perks

Equity in the form of stock options
Comprehensive benefits packages
Relocation assistance may be provided for eligible roles
Group health insurance plans
Paid vacation time
Sick leave
Holiday pay
401K savings plan