Product Manager – Subscription & Auto Renewal

Sleek

. Own the subscription renewal journey from first renewal notice through collected payment .

Posted 11/8/2026contractSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing subscription renewal processes, including payment collection, pricing strategies, and customer engagement. Proficient in data analysis and A/B testing to optimize renewal performance and revenue retention.

Highest-signal resume keywords

Subscription ManagementSQL ProficiencyRevenue OptimizationProduct Specification WritingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Subscription ManagementBillingRenewal ProcessesData AnalysisA/B TestingPayment CollectionRevenue RetentionSpecification WritingQuality AssuranceCohort Analysis

Soft Skills

Attention to DetailClear CommunicationAbility to Operate with AmbiguityCollaboration with SalesProblem-Solving

Tools & Technologies

Billing PlatformsPayment OrchestrationDunning LogicRetry LogicDashboard Tools

Industry Keywords

B2B SaaSFintechPaymentsProfessional Services SubscriptionsP&L Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the subscription renewal journey from first renewal notice through collected payment
Own renewal targets jointly with sales across markets and plans
Build renewal pipeline views by cohort, risk, and value
Agree weekly renewal targets with sales and own product-side conversion actions
Own the auto-renewal engine and automated collection rate
Manage payment-method coverage, card and mandate capture, retry and dunning logic, late-payment policy, service restriction, and reactivation
Own the customer-facing renewal journey, including notices, reminders, pricing presentation, plan changes, upgrades, experiments, incentives, and defaults
Run weekly renewal reviews with sales and account management
Model cohort renewal curves, payment-method coverage, failed-payment recovery, notice-to-payment time, and revenue at stake
Design, launch, and analyze renewal experiments
Specify auto-renewal engine changes with engineering
Partner with finance on collection policy, invoicing, credit terms, and reconciliation
Instrument the renewal funnel and publish a weekly dashboard
Analyze renewal calls and customer replies to inform product backlog and sales playbooks
Identify upgrade and cross-sell triggers and build prompts and offers
Write specifications, review builds, test flows on real accounts, and monitor initial data

Requirements

What you’ll need

4 to 6 years of experience building digital products, including meaningful experience owning a subscription, billing, renewal, retention, or monetisation surface measured on revenue or retention
Commercial understanding of entitlements, pricing, discounting, collections, and P&L consequences
Fluency in SQL or equivalent; able to size cohorts, design adequately powered A/B tests, and interpret results independently
Strong attention to detail
Hands-on experience writing specifications, QAing builds, pulling data, and running reviews
Track record of shipping and iterating on products used by paying customers with engineering and commercial teams
Existing legal working rights in country of residence: Singapore, Malaysia, Vietnam, or India
No employment sponsorship required
Available to start within 2 weeks post-offer
Able to work Singapore hours, 9:00 AM–6:00 PM SGT, Monday to Friday
Hybrid schedule if based in Singapore; fully remote with an equipped dedicated home office and high-speed internet if based in Malaysia, Vietnam, or India
Comfortable owning targets jointly with sales
Able to operate with limited structure and high ambiguity
Clear communication across product, sales, and finance
Nice to have: experience in B2B SaaS, fintech, payments, or professional services subscriptions
Nice to have: familiarity with payment orchestration, card and direct-debit mandates, dunning, retry logic, or billing platforms
Nice to have: exposure to small-business customers in Singapore, Hong Kong, Australia, or the UK
Nice to have: prior work in early-stage or fast-moving product teams

Benefits

Comp & perks

Fully remote from Malaysia, Vietnam, or India; hybrid schedule if based in Singapore
Flexible start and finish times to accommodate family or other needs
Generous paid time off and holiday schedules
Employee share ownership plan eligibility for certain staff
Internal and external training programmes
Responsibility and autonomy with opportunities for personal and professional growth
Ability to work fully remote from anywhere in the world for 1 month each year
Diverse, inclusive environment
Humility and kindness-focused culture