Bilingual Customer Experience Specialist

Sleep Country

. Answer customer questions in French and English and provide information about Silk & Snow products .

Posted 10/19/2026full-timeRemote • CanadaJunior💰 CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills in both French and English, with a strong ability to resolve issues and manage relationships effectively. Proficient in multitasking and utilizing browser-based and mobile applications to enhance customer interactions.

Highest-signal resume keywords

Bilingual Customer ServiceProblem ResolutionMultitasking AbilityDetail-OrientedCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRetail SalesOrder ManagementAnalytical SkillsProficiency in Mobile ApplicationsProficiency in Browser-Based Applications

Soft Skills

Positive AttitudeApproachable ServiceAbility to Work IndependentlyTeam CollaborationAdaptability in Fast-Paced Environment

Industry Keywords

Customer ExperienceSupplier ManagementVendor RelationshipsPost-Sale InquiriesDe-Escalation Strategies

About the role

Key responsibilities & impact

Answer customer questions in French and English and provide information about Silk & Snow products
Provide customer service through phone, email, and live chat
Balance efficient handling time with friendly and approachable service
Respond to post-sale inquiries and follow up on order and delivery questions
Resolve customer problems through proactive follow-up and de-escalation strategies
Maintain communication with the Customer Experience team to address key issues promptly
Liaise with courier and warehouse partners daily to resolve customer concerns and support smooth order delivery
Manage relationships with suppliers and vendors

Requirements

What you’ll need

Minimum 1 year of customer service, retail sales, or a transferable/related field
Skilled at working with all types of customer personalities and understanding customer needs
Proficiency in browser-based and mobile-based applications
Ability to work independently and within a team
Ability to multitask and thrive in a fast-paced environment with a high volume of calls and emails
Detail-oriented, meticulous, and analytical
Highly focused on providing exceptional customer service
Positive attitude and willingness to solve problems and take on new and challenging tasks
Availability to work different shifts on a full-time basis or as-needed basis, including shifts until 8:30 pm EST
Excellent verbal and written communication abilities in English and French
English required for regular interaction with English-speaking stakeholders outside Quebec

Benefits

Comp & perks

Growth opportunities with an emphasis on hiring from within
Streamlined training process with guidance and support during and after training
Access to the LifeSpeak learning platform with free courses taught by experts
Competitive benefits package including medical, dental, and vision
Paid time off
Employee discount on all products
Free mattress and bedding set upon completion of the probationary period
Supportive environment fostering work-life balance
Opportunities for growth and advancement