Sleep Country

Product Operations

• Report to the Manager, Product
• Liaise between vendors and internal teams to ensure product information is accurate, tracked, and updated efficiently
• Support product launches by coordinating sampling, channel setup, launch, and post-launch updates
• Coordinate pre-launch product details including SKU information, dimensions, weights, materials, and packaging with external vendors
• Track post-launch product changes, including packaging updates, specification changes, variant additions, and product page updates
• Maintain product information in internal trackers, product databases, and shared documents
• Support SKU creation and updates, product attributes, variant details, product specifications, and packaging information
• Perform quarterly audits of product source-of-truth data and communicate with vendors to collect missing details
• Onboard new vendors and document business information for Finance, Supply Chain, and Product teams
• Review product performance data, including returns and warranty claims, and assist with vendor credit chargebacks
• Monitor vendor and product testing/audit reports for validity and currency
• Coordinate third-party quality control inspections and factory audits with the Product team to ensure compliance

Coordinator, Product Operations

Operations

• Work closely with the Manager of Retail Operations as the key point of contact for Silk & Snow stores
• Support store operations, launches, and general maintenance
• Act as the primary contact for daily operational inquiries from assigned stores
• Coordinate with CX, IT, supply chain, visual merchandising, and other internal teams on store-level needs
• Communicate promotional details, signage plans, and launch information to stores and follow up on timelines
• Support store openings and product launches by organizing and validating in-store execution
• Collect and review store photos/audits for compliance with brand standards and provide feedback
• Track replenishment needs and coordinate non-SKU item restocks
• Monitor SOP adherence, manage checklists, and flag deviations
• Redirect operational issues to the appropriate team and follow through to resolution
• Gather field feedback to optimize processes, improve launch execution, and inform strategic decisions

Retail Operations Coordinator

Ecommerce

• Support ongoing maintenance and optimization of the Silk & Snow website, including navigation, landing pages, and merchandising updates
• Review and maintain product detail pages for accuracy, consistency, and optimization across copy, imagery, feature highlights, size guides, and user experience
• Prepare weekly and monthly e-commerce performance reports tracking sales, website performance, and key metrics
• Monitor website performance and flag unusual trends or issues to the E-commerce Manager
• Support SEO and AEO initiatives by coordinating with copywriters, developers, and the performance marketing team
• Coordinate promotional setup and execution, including pricing files, with marketing and developer team members
• Participate in QA testing before and after launches
• Assist with seasonal marketing campaigns, product launches, and site updates by coordinating timelines and collaborating with cross-functional stakeholders
• Conduct competitive and market research in the home furnishings and e-commerce space
• Work with the UX Design team to identify opportunities to improve conversion, usability, and the customer journey

E-Commerce Coordinator

Brand Manager

• Build and communicate a comprehensive brand marketing strategy driving top- and mid-funnel growth, awareness, and affinity for Hush
• Lead integrated marketing campaigns from concept through execution across owned, earned, and paid channels
• Identify, negotiate, and manage brand partnerships and collaborations
• Build and scale an affiliate marketing program centered on sleep and traditional media publications
• Develop and manage PR and communications strategy, including media relations, press opportunities, and brand storytelling
• Lead online community management on Reddit and other community platforms
• Own organic social strategy and execution across platforms
• Establish reporting frameworks and KPIs to measure brand health, funnel impact, and ROI
• Collaborate with performance marketing, ecommerce, and product teams
• Manage budget planning, forecasting, and vendor/agency relationships

Brand Marketing Manager

Supply Chain

• Develop and refine demand forecasts using historical data and advanced forecasting methods
• Analyze market trends, customer behavior, and competitive landscape to adjust forecasts
• Incorporate promotional activities and product launches into demand forecasts
• Place and manage purchase orders, coordinating with suppliers on lead times and delivery schedules
• Oversee inventory levels to prevent stockouts and excess stock, implementing optimization strategies
• Collaborate with the Marketing team to align forecasts with business goals
• Prepare and analyze reports on forecast accuracy, inventory performance, and demand trends
• Identify and implement process improvements for forecasting and inventory management
• Manage inventory control, including variance reconciliation and inventory updates
• Resolve daily issues through ad-hoc analysis, communication, and quick action
• Assist with documenting processes
• Regularly update and monitor operations metrics

Demand Planner, Supply Chain

Procurement

• Develop and execute multiyear category portfolio strategies aligned with enterprise objectives, customer insights, and financial targets
• Own financial management of assigned categories, including budgets, sales forecasting, margin planning, open-to-buy inputs, KPI tracking, and course correction
• Manage assortment architecture and product lifecycle planning, including new item selection, SKU productivity, rationalization, discontinuations, and mix optimization
• Lead assortment and financial performance reviews covering sales, margins, inventory turns, sell-through, markdown exposure, and profitability
• Evaluate products, vendors, sourcing opportunities, market trends, trade show insights, and competitive activity
• Source, negotiate, and manage vendor relationships, pricing, terms, rebates, allowances, cooperative marketing funds, service levels, and quality standards
• Research competitive landscape and benchmark pricing, assortment, merchandising, promotions, and category performance
• Lead pricing strategy development and execution
• Develop planograms and in-store and online merchandising strategies with Visual Merchandising
• Build promotional plans with Marketing
• Monitor inventory, replenishment, sell-through, stockouts, overstocks, and markdown risk with Planning and Supply Chain
• Report category portfolio performance and strategic recommendations to senior management

Coordinator, Product Operations

Retail Operations Coordinator

E-Commerce Coordinator

Brand Marketing Manager

Demand Planner, Supply Chain

Category Manager, Merchandising