Bilingual Customer Experience Specialist

Sleep Country

. Answer customer questions in French and English and provide information about Silk & Snow products .

Posted 11/12/2026full-timeRemote • CanadaJunior💰 CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills in both English and French, with a strong ability to manage relationships and resolve issues effectively. Proficient in multitasking within a fast-paced environment while maintaining attention to detail and a positive attitude.

Highest-signal resume keywords

Bilingual Customer ServiceProblem-Solving AbilityDetail-OrientedProficiency in Browser-Based ApplicationsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRetail SalesOrder ManagementIssue ResolutionFollow-Up Strategies

Soft Skills

Positive AttitudeAnalytical SkillsAbility to MultitaskTeam CollaborationAdaptability

Tools & Technologies

Mobile-Based ApplicationsEmail CommunicationLive Chat SupportPhone Support

Industry Keywords

Customer ExperienceSupplier ManagementVendor RelationsHigh-Volume EnvironmentShift Flexibility

About the role

Key responsibilities & impact

Answer customer questions in French and English and provide information about Silk & Snow products
Provide customer service through phone, email, and live chat
Balance efficient handling time with friendly and approachable service
Respond to post-sale inquiries and follow up on order and delivery questions
Resolve customer issues through proactive follow-up and de-escalation strategies
Maintain communication with the Customer Experience team to address key issues promptly
Liaise daily with courier and warehouse partners to resolve concerns and facilitate smooth deliveries
Manage relationships and follow up with suppliers and vendors

Requirements

What you’ll need

Minimum 1 year of customer service, retail sales, or a transferable/related field experience
Skilled at working with all types of customer personalities and understanding customer needs
Proficiency in browser-based and mobile-based applications
Ability to work independently and within a team
Ability to multitask and thrive in a fast-paced, high-volume calls and emails environment
Detail-oriented, meticulous, and analytical
Highly focused on providing exceptional customer service
Positive attitude and problem-solving ability
Must be available for different shifts on a full-time or as-needed basis, including shifts until 8:30 PM EST
Excellent verbal and written communication abilities in English and French
English required for regular interaction with English-speaking stakeholders outside Quebec

Benefits

Comp & perks

Diversity and inclusivity-focused company culture
Growth opportunities with an emphasis on hiring from within
Streamlined training process with guidance and support
LifeSpeak learning platform with free personal and professional development courses
Competitive benefits package including medical, dental, and vision coverage
Paid time off
Employee discount on all products
Free mattress and bedding set after completion of the probationary period
Supportive environment fostering work-life balance
Career growth and advancement opportunities
Accommodations available during all stages of the recruitment process upon request