Retail Operations Coordinator, Bilingual

Sleep Country

. Act as the primary contact for daily operational inquiries from assigned stores in both English and French .

Posted 10/15/2026full-timeToronto • CanadaJunior💰 CA$45,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail operations and project management, with a strong focus on cross-functional coordination and communication in both English and French. Proven ability to manage competing priorities and ensure operational compliance across multiple store locations.

Highest-signal resume keywords

Retail Operations ManagementBilingual Communication (English and French)Project ManagementGoogle Workspace ProficiencyCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail CoordinationOperational ComplianceDetail OrientationSignage and Merchandising ValidationSOP Management

Soft Skills

Relationship BuildingSelf-MotivationProactive Problem SolvingFeedback and Coaching

Tools & Technologies

Google SheetsGoogle DocsShopifySTORISFulfill.io

Certifications & Qualifications

University DegreeCollege Diploma

Industry Keywords

Multi-Store EnvironmentOperational StandardsRetail InitiativesStore Set-UpsPromotional Communication

About the role

Key responsibilities & impact

Act as the primary contact for daily operational inquiries from assigned stores in both English and French
Coordinate with CX, IT, Supply Chain, Visual Merchandising, Marketing, and other internal teams to action store-level needs
Communicate promotional details, signage plans, product launches, and operational updates to stores
Follow up to ensure operational timelines are met
Support store openings and product launches by organizing and validating signage, layouts, merchandising, and operational readiness
Travel to stores across Canada for store set-ups, openings, visits, audits, and other retail initiatives
Collect photos and audits from store teams and review them for compliance with brand standards
Provide feedback and coaching to store teams when needed
Track replenishment needs and coordinate non-SKU’d item restocks
Monitor adherence to SOPs, manage checklists, and flag deviations or opportunities to the Manager of Retail Operations
Redirect operational issues to the appropriate team and follow through until resolution
Gather and represent store feedback internally, advocating for store needs and identifying practical solutions
Help develop and optimize Retail Operations processes, SOPs, tools, and resources
Support consistent operational standards and execution across Silk & Snow, Casper, and Endy

Requirements

What you’ll need

University Degree/College Diploma
1–3 years of experience in retail operations, retail coordination, project management, or a similar role
Experience in a multi-store environment is a plus
Fluent in both English and French, with written and spoken communication skills
Detail-oriented and comfortable managing competing priorities in a fast-paced environment
Skilled at relationship building and cross-functional coordination
Self-motivated, proactive, and capable of working independently while following through on execution
Comfortable communicating with, supporting, and providing feedback to store teams
Proficient in Google Workspace, especially Sheets and Docs
Familiarity with project management tools, Shopify, STORIS, and Fulfill.io is a plus
Able and willing to travel within Canada for store openings, set-ups, and store visits as required
Flexible to occasionally support retail launches or store needs outside of regular business hours

Benefits

Comp & perks

Diversity and inclusivity-focused company culture
Growth opportunities with an emphasis on hiring from within
Streamlined training process with guidance and support
Learning platform with free expert-taught courses for personal and professional development
Competitive benefits package including medical, dental, and vision
Employee discount on all products
Free mattress and bedding set upon completion of the probationary period
Supportive environment fostering work-life balance
Potential opportunities for growth and advancement