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Slide

Technical Support Engineer

Slide

. Deliver expert-level technical support for Slide's BCDR product suite .

Posted 11/5/2026full-timeRemote • Hawaii • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expert-level technical support capabilities for BCDR products, with a strong focus on backup and disaster recovery technologies. Proficient in troubleshooting complex issues, mentoring team members, and driving continuous improvement through collaboration and documentation.

Highest-signal resume keywords
BCDR TechnologiesWindows Server (2012+)Virtualization Technologies (KVM/Libvirt, VMware ESXi, Microsoft Hyper-V)Networking Protocols (TCP/IP, VPN, DNS, DHCP, NAT)Scripting and Automation (PowerShell, Bash, Python)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportData BackupDisaster RecoveryTroubleshootingCloud FailoverData RestoresVirtualizationStorage Technologies (ZFS, RAID, iSCSI, SMB)Incident ManagementRoot Cause Analysis
Soft Skills
Analytical SkillsDiagnostic SkillsCommunication SkillsMentoringIndependent Work
Tools & Technologies
BCDR Product SuiteKnowledge-Base ArticlesRunbooksCloud TechnologiesMSP BCDR Appliances
Certifications & Qualifications
MCSEVCPNetwork+
Industry Keywords
IT InfrastructureMSP EnvironmentLinux-Based Storage AppliancesHigh-Priority Incident ManagementCustomer Support

Tech Stack

Tools & technologies
CloudDNSLinuxPythonTCP/IPVMware

About the role

Key responsibilities & impact
  • Deliver expert-level technical support for Slide's BCDR product suite
  • Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking
  • Perform advanced data restores, virtualization of backups, and cloud failovers
  • Serve as an escalation point for Tier 1 and Tier 2 support engineers
  • Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement
  • Author and maintain advanced-level internal and partner-facing documentation, runbooks, and knowledge-base articles
  • Participate in root cause analysis processes and lead incident response for critical support cases
  • Mentor and coach junior team members and assist with onboarding new hires
  • Identify recurring issues and contribute to supportability improvements and automation initiatives
  • Work independently for the majority of the time during evening Hawaii hours, covering overnight Eastern Time support

Requirements

What you’ll need
  • 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery
  • Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing
  • Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V)
  • Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB)
  • Familiarity with scripting and automation (PowerShell, Bash, or Python)
  • Excellent analytical, diagnostic, and troubleshooting skills
  • Ability to work independently in high-pressure customer situations
  • Proven ability to manage high-priority incidents and communicate effectively under pressure
  • Role is based in Hawaii; applicants must currently reside in Hawaii
  • Must be legally authorized to work in the United States
  • Preferred: experience supporting MSP BCDR appliances and services
  • Preferred: previous experience in an MSP environment or working directly with MSP clients
  • Preferred: certifications such as MCSE, VCP, or Network+
  • Preferred: exposure to ZFS file systems and Linux-based storage appliances

Benefits

Comp & perks
  • Comprehensive health, dental, and vision coverage
  • Generous paid time off and holiday schedule
  • 401(k) retirement plan
  • Opportunities for training and professional growth
  • Dynamic and creative work environment with likeminded individuals