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Slipstream IT

Director, Enterprise CRM Delivery

Slipstream IT

. Provide oversight across multiple concurrent CRM transformation and implementation programs .

Posted 10/8/2026full-timeRemote • Pennsylvania • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in leading CRM transformation and implementation programs, with a strong focus on Veeva Vault CRM and Salesforce Life Sciences Cloud. Capable of managing project financials, resource planning, and client relationships while driving AI and automation opportunities.

Highest-signal resume keywords
Veeva CRM/Vault CRM ExpertiseSalesforce Life Sciences Cloud ProficiencyEnterprise Technology DeliveryProject Financial ManagementTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
CRM ImplementationCRM MigrationProject ManagementResource PlanningFinancial ForecastingQuality ControlGovernance FrameworksRisk ManagementAI and Automation IntegrationDelivery Methodologies
Soft Skills
Executive CommunicationClient ManagementProblem-SolvingCoaching and MentoringRelationship Building
Industry Keywords
Life SciencesCommercial ProcessesMedical AffairsMarket AccessDigital Transformation

Tech Stack

Tools & technologies
CloudVault

About the role

Key responsibilities & impact
  • Provide oversight across multiple concurrent CRM transformation and implementation programs
  • Ensure engagements are delivered against agreed scope, timeline, budget, quality, and client expectations
  • Establish delivery standards, governance, methodologies, templates, and quality controls
  • Conduct portfolio and project health reviews and identify delivery, resource, financial, and client risks
  • Develop recovery plans for projects requiring intervention and serve as an escalation point for complex delivery issues
  • Ensure transition from implementation into hyper care and managed services
  • Lead delivery for Veeva Vault CRM, Salesforce Life Sciences Cloud, and related commercial and medical platforms
  • Oversee CRM migrations, implementations, integrations, testing, deployment, and post-go-live support
  • Manage resource planning and capacity across the CRM delivery organization
  • Lead, coach, and develop CRM delivery managers, project managers, business analysts, functional consultants, and technical resources
  • Build client relationships and participate in steering committees, executive status meetings, QBRs, and critical program discussions
  • Monitor project financial performance, including revenue, margin, utilization, burn, and forecast-to-complete
  • Support estimation, staffing, delivery planning, proposals, SOWs, and RFP responses
  • Establish and improve the Enterprise Transformation delivery framework, governance, status reporting, RAID management, testing, release management, cutover, and hyper care
  • Drive AI and automation opportunities across CRM delivery and managed services

Requirements

What you’ll need
  • 10+ years of experience delivering enterprise technology, CRM, or digital transformation programs, preferably within life sciences
  • 5+ years of experience leading teams and/or overseeing multiple client engagements
  • Strong experience with Veeva CRM/Vault CRM, Salesforce, or comparable enterprise CRM platforms
  • Demonstrated experience delivering complex CRM implementations, migrations, or global transformation programs
  • Strong understanding of Commercial, Medical Affairs, and/or Market Access processes within pharmaceutical or biotechnology organizations
  • Experience managing distributed onshore/offshore delivery teams
  • Strong understanding of project financials, resource planning, utilization, margin management, and forecasting
  • Experience supporting proposals, estimates, SOW development, and client presentations
  • Strong executive communication, client management, and problem-solving skills
  • Ability to operate effectively in a fast-growing consulting environment with multiple competing priorities

Benefits

Comp & perks
  • 401k match
  • Comprehensive group health, dental, vision benefits
  • Life insurance/LTD
  • Discretionary PTO