Slipstream IT

Engineer

• Provide hands-on deskside support for desktops, laptops, printers, mobile devices, and other peripherals
• Troubleshoot Windows operating systems and iOS devices
• Diagnose and resolve hardware, software, connectivity, and user-access issues
• Support user accounts and access through Active Directory
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, and network connectivity
• Use remote support tools to diagnose and resolve technical issues when appropriate
• Create, manage, document, and resolve support requests through Freshservice
• Research unfamiliar or complex technical issues and identify effective solutions
• Clearly communicate technical information to users with varying levels of technical knowledge
• Document troubleshooting steps, resolutions, and recurring issues
• Collaborate with other IT team members while independently managing assigned issues
• Identify opportunities to improve the overall end-user technology experience

Onsite Deskside Engineer

Business Analyst

• Work with Pharma/Life Sciences clients to understand business processes, data requirements, challenges, and future-state needs
• Lead business and functional requirements gathering sessions with client stakeholders and SMEs
• Translate business requirements into functional requirements, user stories, data requirements, and process flows
• Analyze commercial Pharma data and understand how sources contribute to business processes and analytics
• Collaborate with Data Architects, Data Engineers, MDM teams, BI teams, and Solution Architects to translate requirements into technical solutions
• Support DATAstream implementations across data integration, commercial data warehousing, MDM, reporting/analytics, and AI/data use cases
• Understand source systems, data feeds, data structures, business rules, transformations, and downstream reporting requirements
• Define data mapping, business rules, data quality requirements, and acceptance criteria
• Participate in data profiling, data validation, UAT, and issue resolution
• Create and maintain business requirements documents, functional specifications, process flows, data dictionaries, mapping documents, and user stories
• Identify data quality issues and work with technical teams on remediation approaches
• Prioritize requirements and manage scope throughout client engagements
• Support solution demonstrations and communicate DATAstream capabilities to business stakeholders
• Provide domain expertise during solution design and implementation
• Support pre-sales activities, discovery workshops, RFP/RFI responses, estimates, and solution discussions

Senior Pharma Business Analyst – DATAstream

Learning and Development

• Lead organizational change management for complex life sciences transformation programs, initially focused on global CRM implementations and migrations
• Own change strategy and execution from program mobilization through deployment, hypercare, and adoption
• Develop and maintain integrated change plans covering stakeholder engagement, impacts, communications, training, readiness, adoption, and post-go-live reinforcement
• Translate technology, process, data, and operating-model changes into role-level impacts and actionable interventions
• Conduct change impact, readiness, and gap assessments across affected stakeholder groups
• Develop stakeholder segmentation, sponsor, and change-network strategies
• Coach executive sponsors, regional leaders, managers, and local change champions
• Manage resistance across geographically and culturally diverse teams
• Design role-based learning and enablement strategies, including train-the-trainer, instructor-led and digital learning, in-app guidance, job aids, and post-go-live reinforcement
• Define adoption, readiness, and value-realization metrics; develop dashboards and reporting mechanisms
• Partner with program management, business process, functional, technical, data migration, testing, cutover, validation, and systems integration teams
• Manage the OCM workstream plan, budget, risks, issues, dependencies, deliverables, and status reporting
• Develop executive communications and presentations
• Facilitate executive workshops, stakeholder sessions, sponsor coaching, change-network meetings, and train-the-trainer activities
• Support pre-sales and advisory activities, including assessments, proposals, solution design, estimation, presentations, and oral defenses
• Develop Slipstream's OCM methodology, tools, templates, accelerators, and delivery standards
• Mentor and provide direction to OCM consultants and other team members
• Work across global time zones and travel to client locations as required by program milestones

Senior Manager – Organizational Change Management, OCM

Salesforce Developer

• Implement and govern end-to-end Salesforce solution architecture aligned with business outcomes, platform standards, and security/compliance requirements
• Lead client-facing discovery, requirements workshops, and design sessions
• Translate requirements into functional and technical designs
• Own solution documentation, including solution design documents, architecture diagrams, data flows, integration specifications, and configuration/workflow decisions
• Define and review Salesforce data models, security models, automation strategy, and programmatic approach
• Architect Service Cloud capabilities and Life Sciences/Health Cloud patterns
• Define integration architecture across Salesforce and external systems using REST/SOAP APIs, Platform Events, and Change Data Capture
• Partner with MuleSoft and integration teams on API-led connectivity, error handling, retries, and monitoring
• Support presales solutioning and scoping, including estimates, delivery approach, assumptions, risks, and implementation roadmap
• Provide technical leadership to onshore and offshore delivery teams through design reviews, build guidance, and quality gates
• Support regulated life sciences delivery needs, including validation readiness, auditability, change control, and release governance
• Drive environment strategy, CI/CD governance, and deployment readiness using Git, SFDX, Copado, Gearset, Azure DevOps, GitHub Actions, or equivalent

Onsite Deskside Engineer

Senior Pharma Business Analyst – DATAstream

Senior Manager – Organizational Change Management, OCM

Salesforce Solution Architect