Onsite Deskside Engineer

Slipstream IT

. Provide hands-on deskside support for desktops, laptops, printers, mobile devices, and other peripherals .

Posted 10/1/2026full-timeSouth San Francisco • California • United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing deskside support for desktops, laptops, and peripherals, with strong troubleshooting skills in Windows operating systems and iOS devices. Proficient in managing user accounts through Active Directory and resolving networking issues, while effectively communicating technical information to users.

Highest-signal resume keywords

Deskside SupportWindows Operating SystemsActive DirectoryTCP/IP NetworkingFreshservice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingUser Account ManagementRemote Support ToolsTechnical Issue DiagnosisDocumentation Skills

Soft Skills

Problem-SolvingCommunication SkillsAttention to DetailCollaborationPrioritization

Tools & Technologies

FreshserviceRemote Desktop Tools

Certifications & Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer Science

Industry Keywords

IT SupportTechnical SupportDesktopsLaptopsPrintersMobile DevicesNetworking Concepts

Tech Stack

Tools & technologies

DNSiOSTCP/IP

About the role

Key responsibilities & impact

Provide hands-on deskside support for desktops, laptops, printers, mobile devices, and other peripherals
Troubleshoot Windows operating systems and iOS devices
Diagnose and resolve hardware, software, connectivity, and user-access issues
Support user accounts and access through Active Directory
Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, and network connectivity
Use remote support tools to diagnose and resolve technical issues when appropriate
Create, manage, document, and resolve support requests through Freshservice
Research unfamiliar or complex technical issues and identify effective solutions
Clearly communicate technical information to users with varying levels of technical knowledge
Document troubleshooting steps, resolutions, and recurring issues
Collaborate with other IT team members while independently managing assigned issues
Identify opportunities to improve the overall end-user technology experience

Requirements

What you’ll need

3+ years of experience in deskside support, desktop support, IT support, or a similar technical support role
Strong working knowledge of Windows operating systems
Experience supporting iOS devices
Hands-on experience troubleshooting desktops, laptops, printers, and peripherals
Experience with Active Directory and user account management
Working knowledge of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts
Experience using remote desktop/support tools
Experience working within an IT ticketing environment; Freshservice experience is a plus
Strong troubleshooting, research, and problem-solving abilities
Excellent written and verbal communication skills
Strong documentation skills and attention to detail
Ability to prioritize issues and work independently while contributing to a collaborative team
Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience

Benefits

Comp & perks

401k match
Comprehensive group health, dental, vision benefits
Life insurance/LTD
Discretionary PTO