Senior Manager – Organizational Change Management, OCM

Slipstream IT

. Lead organizational change management for complex life sciences transformation programs, initially focused on global CRM implementations and migrations .

Posted 9/22/2026full-timeRemote • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading organizational change management for complex life sciences transformation programs, particularly in global CRM implementations. Proficient in developing change strategies, stakeholder assessments, and adoption plans while effectively managing diverse teams across multiple regions.

Highest-signal resume keywords

Organizational Change ManagementCRM ImplementationsStakeholder EngagementLife Sciences Industry ExperienceChange Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Strategy DevelopmentStakeholder AssessmentAdoption Metrics DefinitionTraining Strategy DevelopmentImpact AssessmentData MigrationProcess Change TranslationExecutive CommunicationFacilitation SkillsReporting Mechanisms

Soft Skills

CoachingResistance ManagementCollaborationPresentation SkillsFacilitation

Tools & Technologies

Veeva CRMSalesforce Sales CloudSalesforce Life Sciences CloudHealth CloudChange Management Tools

Certifications & Qualifications

Prosci ADKARCCMP Certification

Industry Keywords

Life SciencesPharmaBiotechCommercial Operating ModelsMedical AffairsMarket AccessGxP-Regulated EnvironmentsGlobal CRM MigrationsConsulting ProposalsMulticultural Organizations

Tech Stack

Tools & technologies

CloudVault

About the role

Key responsibilities & impact

Lead organizational change management for complex life sciences transformation programs, initially focused on global CRM implementations and migrations
Own change strategy and execution from program mobilization through deployment, hypercare, and adoption
Develop and maintain integrated change plans covering stakeholder engagement, impacts, communications, training, readiness, adoption, and post-go-live reinforcement
Translate technology, process, data, and operating-model changes into role-level impacts and actionable interventions
Conduct change impact, readiness, and gap assessments across affected stakeholder groups
Develop stakeholder segmentation, sponsor, and change-network strategies
Coach executive sponsors, regional leaders, managers, and local change champions
Manage resistance across geographically and culturally diverse teams
Design role-based learning and enablement strategies, including train-the-trainer, instructor-led and digital learning, in-app guidance, job aids, and post-go-live reinforcement
Define adoption, readiness, and value-realization metrics; develop dashboards and reporting mechanisms
Partner with program management, business process, functional, technical, data migration, testing, cutover, validation, and systems integration teams
Manage the OCM workstream plan, budget, risks, issues, dependencies, deliverables, and status reporting
Develop executive communications and presentations
Facilitate executive workshops, stakeholder sessions, sponsor coaching, change-network meetings, and train-the-trainer activities
Support pre-sales and advisory activities, including assessments, proposals, solution design, estimation, presentations, and oral defenses
Develop Slipstream's OCM methodology, tools, templates, accelerators, and delivery standards
Mentor and provide direction to OCM consultants and other team members
Work across global time zones and travel to client locations as required by program milestones

Requirements

What you’ll need

8+ years of progressive organizational change management, business transformation, or technology transformation experience
At least 3 years leading OCM workstreams for complex enterprise technology programs
Experience leading change management for CRM implementations or migrations, preferably involving Veeva CRM, Veeva Vault CRM, Salesforce Sales Cloud, Salesforce Life Sciences Cloud, Health Cloud, or comparable enterprise platforms
Life sciences industry experience with understanding of pharma or biotech Commercial and Medical operating models, including field sales, key account management, Medical Affairs/MSLs, Market Access, and Marketing
Experience leading change across global and multi-region programs, ideally supporting large user populations across North America, EMEA, APAC, LATAM, or Japan
Ability to translate CRM, process, data, and operating-model changes into role-level impacts and practical change interventions
Experience managing complex stakeholder landscapes involving senior client executives, regional and country leadership, functional process owners, IT, compliance, and implementation partners
Consulting or client-facing delivery experience
Experience developing change strategies, stakeholder assessments, change impact assessments, communications plans, training strategies, readiness assessments, and adoption plans
Experience defining and reporting adoption and readiness metrics and using data to identify adoption issues and drive post-go-live corrective actions
Experience working within regulated life sciences environments and understanding of documentation, training, compliance, and validation expectations
Experience leading change across multicultural and geographically distributed organizations
Strong written, verbal, facilitation, and executive presentation skills
Bachelor's degree in business, life sciences, organizational psychology, information systems, or a related field
Preferred: direct experience with Veeva CRM, Veeva Vault CRM, Salesforce, or other life sciences commercial technology transformations
Preferred: experience supporting global CRM migrations from legacy platforms to modern cloud-based CRM platforms
Preferred: experience working with Commercial, Medical Affairs, and Market Access organizations during the same transformation
Preferred: experience working with client teams and field organizations in Japan
Preferred: experience with GxP-regulated or validated environments
Preferred: applied experience with Prosci ADKAR, Kotter, or CCMP standards
Preferred: Prosci, CCMP, or equivalent change management certification
Preferred: experience contributing to consulting proposals, estimates, solution development, and client presentations
Preferred: additional language capabilities and experience localizing global change programs

Benefits

Comp & perks

401k match
Comprehensive group health, dental, vision benefits
Life insurance/LTD
Discretionary PTO