IT Specialist

SLSCO LTD.

. Provide daily support for computer network users .

Posted 10/22/2026full-timeGalveston • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, maintaining network performance, and providing exceptional customer service. Proficient in managing IT assets and coordinating with teams to implement new technologies and solutions.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Windows Operating SystemsMicrosoft 365 ProficiencyPC Hardware ConfigurationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetwork ConfigurationTechnical Issue ResolutionSystem MaintenanceUser Account ManagementHardware SetupSoftware DeploymentIT Asset Inventory ManagementPatch ManagementMobile Device Configuration

Soft Skills

Clear CommunicationActive ListeningPatienceEffective Follow-ThroughProblem-Solving

Certifications & Qualifications

Associate Degree in Information TechnologyBachelor's Degree in Information Technology

Industry Keywords

Help Desk SupportTechnical AssistanceNetwork PerformanceIT Equipment ManagementConfidential Information Protection

About the role

Key responsibilities & impact

Provide daily support for computer network users
Oversee the daily performance of computer systems
Respond to Help Desk calls and emails concerning computer network and communication systems, including urgent after-hours requests
Provide accessible, responsive, and professional assistance with technical issues and questions
Resolve technical issues promptly and provide end users with timely status updates through resolution
Maintain accurate records of IT issues, troubleshooting, remedial actions, status, and final resolution
Maintain current updates and patches across server and desktop environments
Troubleshoot and configure company hardware, software, and mobile devices
Coordinate ordering, repairs, replacements, and secure disposal of IT equipment
Perform regular maintenance on hardware and computer systems
Set up and configure computers, printers, peripherals, and other equipment for employees and new hires
Train users in the proper use of hardware and software
Set up user accounts and email services and assist with password-related issues
Maintain an accurate IT asset inventory and recommend equipment improvements, replacements, and upgrades
Assist with planning, testing, communicating, and deploying new applications and operating systems
Collaborate with the parent company IT team, local business application owners, and external vendors
Perform other duties as assigned

Requirements

What you’ll need

Associate or bachelor’s degree in information technology or related field, or equivalent hands-on experience
2+ years in an IT support or help desk role
Demonstrated customer-service skills, including clear communication, active listening, patience, and effective follow-through
Established understanding of PC hardware configuration
Experience with Microsoft Windows desktop and server operating systems
Experience with Microsoft 365
Understanding of fundamental networking concepts
Ability to organize competing requests and prioritize according to urgency and business impact
Ability to troubleshoot problems methodically
Ability to communicate technical information to nontechnical users
Ability to protect confidential information
Ability to work independently and know when to escalate an issue

Benefits

Comp & perks

Occasional after-hours availability for urgent issues
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Equal Opportunity employment without discrimination based on protected characteristics