Telehealth Nurse – Nights, Weekends

Small Door

. Engage with Small Door members through text-based chat and phone to provide telehealth services and member support .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in providing telehealth services and member support, with a strong emphasis on empathy, communication, and problem-solving. Proficient in maintaining accurate medical records and administrative workflows while utilizing technology to enhance member experience.

Highest-signal resume keywords

5+ Years Experience As A LVT/RVT/CVTTriage SkillsExcellent Communication SkillsCustomer Service MindsetHighly Skilled At Technology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TriageMedical Record MaintenanceTelehealth ServicesProblem SolvingAdministrative Workflows

Soft Skills

EmpathyCompassionAttention To DetailTeam PlayerSelf-Starter

Tools & Technologies

G SuiteSlackIntercomCRM Platforms

Certifications & Qualifications

LVTRVTCVT

Industry Keywords

TelehealthMember SupportVeterinary CareInsurance ClaimsStartup Mindset

About the role

Key responsibilities & impact

Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
Independently handle and resolve tasks, adhering to high-quality standards and deadlines
Collaborate with virtual and in-practice team members through constant communication and monthly team meetings
Utilize clinical training to provide personalized care to patients virtually
Maintain accurate medical records and communication documentation
Master internal systems and tools while meeting quality and productivity goals
Maintain knowledge of Small Door's memberships, services, and perks
Lead, model, and exemplify Small Door experience standards
Support administrative workflows, including insurance claims submissions, medical record requests, and other member-related administrative tasks

Requirements

What you’ll need

5+ years of experience as a LVT/RVT/CVT
Ability to triage; knowledge of recognizing medical emergencies and illnesses
A drive to work for a company with a startup mindset, breaking tradition
Problem-solving self-starter who can both work independently and is also a team player
Excellent communication skills and highly organized with strong attention to detail
Customer service mindset, highly empathetic and compassionate
Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
Must be able to work flexible/non-traditional hours including weekends and holidays
Passion and a love for animals (especially cats and dogs!)

Benefits

Comp & perks

Additional $2/hour for hours worked between 10 PM - 6 AM EST
An opportunity to make a real impact on the people around you
A collaborative group of people who live our core values and have your back