Small Door

Nurse

• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
• Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
• Independently handle and resolve tasks, adhering to high-quality standards and deadlines
• Collaborate with virtual and in-practice team members through constant communication and monthly team meetings
• Utilize clinical training to provide personalized care to patients virtually
• Maintain accurate medical records and communication documentation
• Master internal systems and tools while meeting quality and productivity goals
• Maintain knowledge of Small Door's memberships, services, and perks
• Lead, model, and exemplify Small Door experience standards
• Support administrative workflows, including insurance claims submissions, medical record requests, and other member-related administrative tasks

Telehealth Nurse – Nights, Weekends

Manager

• Manage day-to-day facilities operations across an assigned portfolio of veterinary practices
• Triage and manage facilities requests, escalations, and emergency repairs through resolution
• Manage work orders, preventative maintenance, and facility information through the CMMS platform
• Coordinate and manage third-party facilities partners, contractors, and local vendors
• Review proposals, scopes, pricing, and invoices and track facilities spending against budget
• Coordinate with landlords and property managers on building repairs and landlord responsibilities
• Conduct site visits and facility assessments to identify maintenance, repair, and capital needs
• Manage preventative maintenance programs for HVAC, plumbing, electrical, fire/life-safety, and other building systems
• Identify recurring issues and recommend repair, replacement, or capital solutions
• Coordinate smaller capital projects, equipment replacements, and practice refreshes
• Partner with Development and Operations on capital planning, larger projects, and facilities priorities
• Maintain clear communication with practice teams regarding issue status, timing, and resolution

Telehealth Nurse – Nights, Weekends

Facilities Manager