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Smarsh

Senior Director, Global Sales & CS Operations

Smarsh

. Build, hire, coach, and develop a high-performing Sales & Customer Success Operations organization .

Posted 10/16/2026full-timeUnited StatesSenior💰 $210,000 - $280,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Sales Operations and Revenue Operations, with a strong focus on quota management, forecasting, and compensation design. Proven ability to lead teams, drive AI-enabled productivity improvements, and collaborate effectively across departments.

Highest-signal resume keywords
Sales Operations ManagementQuota Design And ManagementForecasting And Pipeline ManagementSalesforce ProficiencyAI-Driven Productivity Improvements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quota ManagementForecastingCompensation DesignData AnalysisSales Process OptimizationRenewal WorkflowsChurn ReportingPipeline ManagementAutomation ImplementationAI Integration
Soft Skills
Team LeadershipStakeholder InfluenceCuriosityCoaching And DevelopmentCollaboration
Tools & Technologies
SalesforceSales Engagement PlatformsBusiness Intelligence ToolsCompensation ToolsAI Productivity Tools
Certifications & Qualifications
MBA
Industry Keywords
Revenue OperationsSaaSConsumption-Based PricingManagement ConsultingInvestment Banking

About the role

Key responsibilities & impact
  • Build, hire, coach, and develop a high-performing Sales & Customer Success Operations organization
  • Own territory and quota design, pipeline and forecast management, and incentive/compensation plan design and execution
  • Own renewal and churn reporting and forecasting, data hygiene, health scoring, and renewal/expansion workflows
  • Own reporting and analytics across the full funnel and provide actionable recommendations to senior leaders
  • Partner with Sales, Customer Success, Finance, Marketing, and Enterprise Applications
  • Drive AI-enabled productivity tools and workflows and support the GTM evolution toward selling AI products and consumption-based pricing
  • Identify, pilot, and scale automation and AI improvements
  • Build durable, repeatable processes that support business growth
  • Define GTM tooling requirements and priorities with Enterprise Applications for Salesforce, sales engagement/intelligence platforms, BI, and compensation tools
  • Run forecasting, pipeline/QBR cadence, planning, capacity, commissions governance, and Deal Desk
  • Report to the VP, Revenue Operations

Requirements

What you’ll need
  • 8+ years in Sales Operations or Revenue Operations roles
  • Experience leading teams and managing managers
  • Experience owning quotas, territories, forecasting, compensation/incentive design, renewals/expansion workflows
  • Experience across SMB through Strategic accounts, direct and channel sales
  • Strong analytical foundation, including building models and data narratives
  • Experience influencing senior stakeholders in a matrixed organization
  • Curiosity about AI/automation and history of shipping improvements
  • Working fluency with Salesforce and modern GTM technology
  • Experience managing global teams (preferred)
  • Background in management consulting or investment banking, or MBA (preferred)
  • Experience with SaaS and consumption-based pricing models (preferred)
  • Experience piloting and rolling out AI-driven productivity gains and/or agentic GTM processes (preferred)

Benefits

Comp & perks
  • Applicable bonus programs
  • Opportunities for professional development
  • Flexible work arrangement (hybrid)
  • Diversity and inclusion-focused culture
  • AI/ML and modern technology work environment
  • Best Places to Work award-winning culture