Collections Officer

Smart Apartment Data

. Manage a portfolio of delinquent/overdue accounts .

Posted 10/6/2026full-timeRemote • Mexico, Costa Rica, Brazil, El Salvador, Colombia, GuatemalaJuniorMid-Level💰 $15,600 - $19,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing delinquent accounts and negotiating payment arrangements while maintaining clear communication and accountability. Proven ability to meet collections targets and handle high-volume outbound calls effectively.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsCustomer Account ManagementPerformance Metrics ManagementStrong English Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Delinquent Account ManagementPayment Arrangement NegotiationCollections Target AchievementHigh-Volume Outbound CallingRecord Keeping

Soft Skills

Clear CommunicationPersistenceProfessionalismAccountabilityCustomer Objection Handling

Industry Keywords

U.S. Customer AccountsInternational Customer AccountsCollections RolePayment CommitmentsKPI Management

About the role

Key responsibilities & impact

Manage a portfolio of delinquent/overdue accounts
Make outbound calls and send emails to follow up on outstanding payments
Handle customer objections and payment delays professionally
Negotiate payment arrangements and follow up consistently on payment commitments
Maintain accurate records and next steps
Work toward daily and weekly collections targets and KPIs

Requirements

What you’ll need

2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts
Experience handling U.S. customers/accounts is strongly preferred
Strong spoken and written English
Comfortable with high-volume outbound calls
Clear, direct, and concise communicator
Firm, persistent, and professional
Strong follow-through and accountability
Comfortable working with targets and performance metrics
Collections experience must involve actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio
Primary experience must not be limited to Accounts Receivable, Billing, Credit Analysis, Credit Control, Accounting, clerical, reconciliation, or data-entry duties

Benefits

Comp & perks

$1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise
LATAM-based candidates only
Fully remote