Debt Recovery Specialist – Outbound Calls, U.S. Accounts

Smart Apartment Data

. Open lists of overdue U.S. accounts and prioritize who to call . Make outbound calls to U.S. customers regarding balances owed . Listen to customers' reasons and request a specific payment date . Check previous payment

Posted 11/12/2026full-timeRemote • Mexico, Colombia, Panama, Nicaragua, ArgentinaJunior💰 $15,600 - $19,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in making outbound collection calls to U.S. customers, effectively managing payment commitments, and documenting agreements. Proficient in spoken English for clear communication with clients regarding balances owed.

Highest-signal resume keywords

Collection Calls ExperienceOutbound CallingPayment Commitment ManagementDocumentation SkillsSpoken English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsPayment Follow-UpCall LoggingCustomer CommunicationDebt Recovery

Soft Skills

Active ListeningNegotiation Skills

Industry Keywords

U.S. AccountsCredit CardsLoansBPO CollectionsBusiness Invoices

About the role

Key responsibilities & impact

Open lists of overdue U.S. accounts and prioritize who to call
Make outbound calls to U.S. customers regarding balances owed
Listen to customers' reasons and request a specific payment date
Check previous payment promises and follow up when payments have not arrived
Log every call and commitment
Send short confirmation emails documenting agreements

Requirements

What you’ll need

Real collection calls experience, even for a few months; credit cards, loans, auto, BPO collections and business invoices count
Spoken English sufficient for firm conversations with U.S. customers
About a year or more per role preferred/expected
Availability full-time during U.S. business hours
Résumé in English with month and year for every job
For each collections job, specify what was collected and approximately how many calls were made per day
Inbound customer service, retention or sales experience without collections is not the right fit
AR or billing work mostly involving email, payment posting or reconciliation is not the right fit
Supervisory or team-lead experience is not the right fit for candidates seeking that level next

Benefits

Comp & perks

One clear goal (money collected), with clear targets and direct coaching
100% remote