Payment Resolution Specialist

Smart Apartment Data

. Make outbound calls to customers regarding overdue balances.

Posted 9/23/2026full-timeRemote • PhilippinesJuniorMid-Level💰 $7,200 - $7,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing overdue accounts through effective communication and negotiation skills, while consistently achieving collections targets and maintaining accurate account records.

Highest-signal resume keywords

Collections ExperienceOutbound Collections CallsPayment Commitment SecuringVerbal Communication SkillsPerformance Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections ManagementAccount UpdatesPayment ArrangementsKPI AchievementCustomer Account Handling

Soft Skills

PersistenceConfidenceProfessional CommunicationStrong Follow-ThroughAccountability

Industry Keywords

Delinquent AccountsPayment DelaysCustomer ContactObjection HandlingCollections Targets

About the role

Key responsibilities & impact

Make outbound calls to customers regarding overdue balances.
Follow up by email when needed and maintain consistent contact until accounts are resolved.
Ask direct questions to understand payment delays and objections.
Work with customers to secure payment commitments or appropriate payment arrangements.
Follow up on missed or delayed payment commitments.
Maintain accurate notes, account updates, and next steps.
Work toward daily and weekly collections targets and KPIs.

Requirements

What you’ll need

2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts.
Experience actively handling overdue or delinquent accounts and making outbound collections calls.
Experience securing payment commitments and following up until resolution.
Comfortable handling objections and having firm conversations about payment.
Strong verbal communication skills with clear, understandable spoken English.
Persistent and confident without being rude or aggressive.
Able to communicate directly and professionally.
Strong follow-through and accountability.
Comfortable working with collections targets and performance metrics.
Experience must not be primarily in Accounts Receivable, Billing, Credit Analysis, or Credit Control with collections only as a secondary responsibility.
Experience must not be primarily clerical, reconciliation, or data-entry work rather than actively managing overdue accounts, making collections calls, and securing payment commitments.

Benefits

Comp & perks

Fully remote
Philippines-based candidates only