Virtual Call Center Agent, Outbound Market Research

Smart Apartment Data

. Conduct telephone research interviews .

Posted 9/23/2026full-timeRemote • PhilippinesJunior💰 ₱240,000 - ₱252,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data collection and research skills, with a focus on accuracy and adherence to guidelines in the multifamily industry. Proficient in maintaining productivity standards while providing excellent communication and support to clients.

Highest-signal resume keywords

Call Center ExperienceData Entry SkillsStrong English Communication SkillsOnline Research ProficiencyAbility To Work Graveyard Shifts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionData EntryOnline ResearchTyping SkillsMarket Research

Soft Skills

CommunicationCooperationAttention To Detail

Tools & Technologies

Data Collection SystemPCNoise-Cancelling HeadsetStable Internet Connection

Industry Keywords

Multifamily IndustryQuality Assessment StandardsOutbound CallingResearch Interviews

About the role

Key responsibilities & impact

Conduct telephone research interviews
Collect data on property key data points
Record results into the internal data collection system
Conduct efficient and accurate online research using various tools
Understand the importance of key industry data points being gathered
Confirm and update information in the data collection system
Follow strict guidelines for obtaining consistent, unbiased data
Meet stringent quality assessment standards and work monitoring requirements
Cooperate with co-workers and management toward department goals
Maintain center standards for performance and productivity
Follow all center policies and procedures
Provide information to help clients meet business needs in the multifamily industry

Requirements

What you’ll need

Must have own PC (desktop or laptop), noise-cancelling headset, and stable internet connection with backup (prepaid wireless modem acceptable)
At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles
Strong English communication skills (conversational to fluent), with good reading comprehension
Basic computer proficiency, including data entry and typing skills
Must be comfortable working graveyard shifts and in a permanent work-from-home setup
Quiet, distraction-free workspace and ability to remain on calls for extended periods

Benefits

Comp & perks

PHP 21,000 monthly salary
Fully remote setup
Structured training and growth within operations