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Master Service Technician
Smart Care. Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing commercial cooking and refrigeration equipment, with strong mechanical and electrical troubleshooting skills. Capable of managing service calls independently while ensuring customer satisfaction and maintaining accurate service records.
Highest-signal resume keywords
Commercial Kitchen Equipment RepairElectrical TroubleshootingMechanical TroubleshootingWiring Diagram InterpretationEPA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Refrigeration RepairAppliance RepairHVAC SystemsPreventative MaintenanceComplex Issue DiagnosisService Call ManagementTechnical Manual ReadingSafety Procedure AdherenceParts DocumentationEmergency On-Call Coverage
Soft Skills
Customer CommunicationTeam CollaborationMentoringProblem SolvingTime Management
Tools & Technologies
Service VehicleDiagnostic ToolsRepair ToolsTechnical Support Systems
Certifications & Qualifications
EPA CertificationCFESA Certification
Industry Keywords
Commercial Cooking EquipmentRefrigeration SystemsFoodservice EquipmentHot-Side EquipmentCold-Side EquipmentTechnical ExperienceService RecordsRestaurant Equipment
About the role
Key responsibilities & impact- Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment
- Work on ovens, fryers, steamers, griddles, dishwashers, ice machines, walk-in coolers, reach-ins, and other commercial kitchen systems
- Troubleshoot electrical, mechanical, gas, and refrigeration issues to identify root causes
- Read wiring diagrams, schematics, and technical manuals to diagnose complex equipment failures
- Work directly with restaurant managers, hospitality customers, and other commercial clients
- Communicate with manufacturers and technical support teams when additional resources are needed
- Complete repairs accurately, efficiently, and professionally
- Perform preventative maintenance and identify potential issues before emergency calls occur
- Keep accurate service records, work orders, time reporting, and parts documentation
- Maintain the company vehicle, tools, and truck inventory
- Recommend additional services or repairs when appropriate
- Follow established safety procedures and company standards
- Share knowledge with other technicians by providing troubleshooting assistance, technical guidance, and support
- Manage service calls independently while maintaining productivity and customer satisfaction
- Participate in emergency on-call coverage, including nights and weekends
- Travel overnight occasionally
Requirements
What you’ll need- High school diploma or equivalent
- At least 2 years of technical experience in refrigeration, appliance repair, commercial kitchen equipment, HVAC, or a related technical field
- Strong mechanical and electrical troubleshooting skills
- Ability to read and interpret wiring diagrams and schematics
- Valid driver's license and acceptable driving record
- Ability to work independently and manage multiple service calls
- Willingness to participate in an emergency on-call rotation, including nights and weekends
- Availability for occasional overnight travel
- Authorization to work in the United States without current or future employer sponsorship
- Extensive commercial kitchen equipment repair experience preferred as an additional qualification
- Experience servicing both hot-side and cold-side equipment preferred as an additional qualification
- Experience diagnosing complex electrical, mechanical, gas, or refrigeration issues preferred as an additional qualification
- Previous experience mentoring, training, or assisting other service technicians preferred as an additional qualification
- EPA, CFESA, or other relevant technical certifications are an additional qualification
- Relevant military technical experience is an additional qualification
- Ability to work in commercial kitchens and customer environments
- Ability to frequently bend, kneel, squat, reach, push, and pull
- Ability to occasionally lift and carry up to 70 pounds
- Ability to work around hot surfaces, open flames, pressurized steam, electrical components, and moving mechanical equipment
- Ability to occasionally work in damp, humid, freezing, or otherwise uncomfortable conditions
- Ability to work on ladders, rooftops, and occasionally elevated work areas
Benefits
Comp & perks- Company service vehicle
- Fuel card
- Tablet for business use
- Cell phone for business use
- Comprehensive benefits package
- 401(k)
- Paid time off
- Ongoing technical training
- Access to Smart Care's National Training Kitchen
- Opportunities to pursue professional CFESA certifications
- Access to experienced technical support teams and manufacturer resources
- Opportunities to grow technical expertise
- Opportunities to support and mentor other technicians