Smart Care

Manager

• Partner with the District Manager to manage district business and achieve sales and profitability budgets
• Manage service delivery excellence with Service Delivery Specialists and District Managers
• Manage daily workforce flow, scheduling issues, vacation schedules, and emergency service schedules
• Work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists onboarding and implement/execute training plans
• Coach and empower technicians and provide tools and resources to achieve results
• Identify individual potential and align development activities with abilities and talents
• Manage technician performance through coaching and direction under the District Manager
• Review district performance monthly with the District Manager and identify improvements
• Work with the Parts Department on parts issues, shipping, and delivery
• Build relationships with key customer stakeholders
• Manage customer relationships to solve issues and demonstrate value

Service Manager

Sales

• Sell Smart Care’s comprehensive mechanical repair and service offerings for commercial foodservice, refrigeration, and cold storage equipment
• Represent a national repair and service provider serving hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC customers

District Sales Representative

Technician

• Provide repair and service for commercial foodservice, refrigeration, and cold storage equipment
• Perform mechanical services involving hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage equipment, complex rack refrigeration, and HVAC

Service Technician

• Provide repair and service for commercial foodservice, refrigeration, and cold storage equipment
• Work with hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage equipment, complex rack refrigeration, and HVAC

• Inspect, maintain, and repair HVAC systems in commercial and residential environments
• Diagnose and troubleshoot heating and cooling unit issues, identifying root causes and implementing effective solutions
• Clean and replace filters and test HVAC systems for operational efficiency
• Collaborate with colleagues to design and implement upgrades to existing HVAC systems
• Follow schematics and blueprints for precise installation and repair
• Address client inquiries and concerns while delivering exceptional customer service
• Document work performed and parts used
• Install, maintain, and repair heating, ventilation, and air conditioning systems

Commercial/Residential HVAC Service Technician

• Install HVAC systems in residential and light commercial environments
• Ensure all HVAC components function optimally and meet industry standards
• Deliver quality service focused on customer satisfaction
• Contribute to exceptional HVAC service that enhances clients’ comfort and well-being

Residential HVAC Installation Technician

• Deliver performance check programs through proactive maintenance of commercial foodservice equipment
• Complete installations, removals, preventative maintenance, and emergency repairs for beverage equipment
• Work independently at customer sites on commercial refrigerators, ice machines, ovens, fryers, and beverage equipment
• Provide in-service training to customers’ staff on proper cleaning and daily equipment maintenance
• Manage time and resources to control costs, enhance efficiencies, and meet customer commitments
• Identify operating challenges that cause kitchen equipment failures
• Diagnose, repair, and provide planned maintenance on cooking, refrigeration, and dishwashing equipment
• Attend technical and manufacturer training to obtain additional licenses and certifications

Lead Service Technician, Equipment Care

• Diagnose and repair commercial cooking, refrigeration, warewashing, and specialty food-service equipment
• Read wiring diagrams and schematics
• Build relationships with customers
• Work independently, manage your schedule, and solve problems without constant supervision
• Participate in an emergency on-call rotation
• Travel overnight occasionally
• Keep commercial kitchens running for restaurants, hotels, hospitals, and other businesses

Commercial Kitchen Service Technician

Dispatcher

• Answer incoming service calls and gather accurate information from customers
• Create service jobs and work orders in the company system
• Dispatch service technicians based on location, availability, skill set, and urgency
• Review technicians’ schedules and current workload before assigning calls
• Create and process purchase orders as needed
• Provide technicians with purchase-order numbers and other required job information
• Communicate schedule changes, delays, and service updates to customers and technicians
• Monitor open service calls and follow up to help keep jobs moving
• Maintain accurate records, notes, and documentation
• Receive and organize technicians’ completed paperwork and parts information
• Work closely with the service department to prioritize urgent refrigeration needs
• Provide professional, responsive customer service throughout the entire process

Service Dispatcher

Field Engineer

• Provide professional, courteous, and value-focused service
• Perform reactive 24-hour equipment troubleshooting, diagnosis, repair, and resolution
• Perform timely repair, installation, and removal of commercial restaurant equipment
• Conduct scheduled preventive maintenance and cleaning
• Order and schedule delivery of repair parts and maintain inventory
• Accurately record and complete work orders and maintain documentation
• Interact effectively with internal dispatch, management, warehouse, and technician teams
• Maintain a professional and clean appearance
• Keep the service vehicle clean and neat

Field Service Technician – Hot Side Equipment

Associate

• Provide service and repair support for commercial foodservice, refrigeration, and cold storage equipment
• Work with equipment including hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage systems, complex rack refrigeration, and HVAC

Associate Service Technician

• Deliver innovative solutions to predict and prevent HVAC/R and kitchen equipment failure
• Partner with HVAC/R, restaurant, and hospitality managers to offer comprehensive service solutions
• Service commercial cooking, refrigeration, warewashing, and other specialty food service equipment
• Troubleshoot equipment using mechanical aptitude and diagrams or schematics
• Participate in the emergency on-call rotation
• Plan and manage an independent work schedule
• Support commercial foodservice, refrigeration, and cold storage equipment customers

Service Manager

District Sales Representative

Service Technician

Service Technician

Commercial/Residential HVAC Service Technician

Residential HVAC Installation Technician

Lead Service Technician, Equipment Care

Commercial Kitchen Service Technician

Service Dispatcher

Field Service Technician – Hot Side Equipment

Associate Service Technician

HVAC/R & Kitchen Equipment Technician