Service Dispatcher

Smart Care

. Answer incoming service calls and gather accurate information from customers .

Posted 9/18/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing multiple service calls and technician schedules. Proficient in providing professional customer service and maintaining accurate records in a fast-paced dispatch environment.

Highest-signal resume keywords

Dispatch ExperienceCustomer ServiceOrganizational SkillsCommunication SkillsHVAC/R Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service CoordinationWork Order CreationPurchase Order ProcessingRecord KeepingBasic Computer Skills

Soft Skills

Attention to DetailAbility to MultitaskCalm Decision-MakingProfessional Communication

Tools & Technologies

Dispatching SystemsWork Order Systems

Industry Keywords

Commercial RefrigerationHVACField ServiceConstruction

About the role

Key responsibilities & impact

Answer incoming service calls and gather accurate information from customers
Create service jobs and work orders in the company system
Dispatch service technicians based on location, availability, skill set, and urgency
Review technicians’ schedules and current workload before assigning calls
Create and process purchase orders as needed
Provide technicians with purchase-order numbers and other required job information
Communicate schedule changes, delays, and service updates to customers and technicians
Monitor open service calls and follow up to help keep jobs moving
Maintain accurate records, notes, and documentation
Receive and organize technicians’ completed paperwork and parts information
Work closely with the service department to prioritize urgent refrigeration needs
Provide professional, responsive customer service throughout the entire process

Requirements

What you’ll need

Previous dispatch, customer service, service coordination, or administrative experience
Only applicants with previous dispatch experience or experience working in the HVAC/R industry will be considered at this time
Strong organizational skills and attention to detail
Ability to manage multiple calls, technicians, and changing priorities at once
Clear and professional phone and written communication
Comfortable working in a fast-paced service environment
Basic computer skills and the ability to learn dispatching and work-order systems
Ability to remain calm and make sound decisions when urgent calls arise
Dependable attendance and punctuality
Commercial refrigeration, HVAC, construction, or field-service experience is preferred but not required

Benefits

Comp & perks

Equal Employment Opportunity/Affirmative Action Employer
Reasonable accommodation available for the application or hiring process due to a disability