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Service Manager
Smart Care. Partner with the District Manager to manage district business and achieve sales and profitability budgets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing service delivery teams, optimizing workforce scheduling, and enhancing customer relationships. Proven ability to coach technicians, assess performance, and implement training plans to achieve business objectives.
Highest-signal resume keywords
People Management ExperienceService Delivery ExcellenceCustomer Relationship ManagementPerformance MonitoringDecision-Making Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial Kitchen Equipment RepairPerformance AssessmentScheduling ManagementTraining ImplementationService Efficiency
Soft Skills
CoachingProblem-SolvingDecision-MakingRelationship Building
Industry Keywords
Hospitality IndustryRestaurant IndustryBusiness Service Industry
About the role
Key responsibilities & impact- Partner with the District Manager to manage district business and achieve sales and profitability budgets
- Manage service delivery excellence with Service Delivery Specialists and District Managers
- Manage daily workforce flow, scheduling issues, vacation schedules, and emergency service schedules
- Work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists onboarding and implement/execute training plans
- Coach and empower technicians and provide tools and resources to achieve results
- Identify individual potential and align development activities with abilities and talents
- Manage technician performance through coaching and direction under the District Manager
- Review district performance monthly with the District Manager and identify improvements
- Work with the Parts Department on parts issues, shipping, and delivery
- Build relationships with key customer stakeholders
- Manage customer relationships to solve issues and demonstrate value
Requirements
What you’ll need- Associate degree and two years of people management experience, or an equivalent combination of Smart Care experience, people management, or education equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education)
- Must be able to read and write in English
- Immigration sponsorship is not available for this role
- Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred
- Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action
- Proven record of meeting customer needs, quality service delivery, meeting business objectives, and ability to lead a field service team
- Good decision-making and problem-solving skills in a fast-paced environment
Benefits
Comp & perks- Competitive salary and benefits
- Access to best-in-class resources and technology
- Advancement opportunities
- Managerial and leadership development opportunities
- Workforce leadership skill development