Client Success, Operations Specialist

Smart City Apartment Locating

. Serve as the go-to point of contact for clients after they sign .

Posted 9/29/2026full-timeUnited StatesJuniorMid-Level💰 $58,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project coordination and client management skills, with a focus on onboarding workflows, proactive communication, and attention to detail. Capable of collaborating across departments and managing multiple projects while ensuring compliance with safety regulations.

Highest-signal resume keywords

Client Success ManagementProject CoordinationGoogle WorkspaceCRM SystemsProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management SoftwareDigital MarketingSocial Media WorkflowsData AccuracyDocumentation Management

Soft Skills

Exceptional OrganizationExcellent CommunicationProblem-SolvingActive ListeningSelf-Motivated

Tools & Technologies

ClickUpAsanaMonday.comSpreadsheetsCloud-Based Files

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Client-FacingAccount ManagementOperational BottlenecksCompliance MeasuresSOPs

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the go-to point of contact for clients after they sign
Coordinate onboarding from signed agreement through launch
Schedule kickoff calls, content capture dates, internal handoffs, and milestones
Collect contacts, platform access, creative assets, information, and approvals
Maintain client records, project statuses, timelines, and outstanding action items
Send updates, reminders, follow-ups, recaps, and next steps
Coordinate across Sales, Content, Finance, and Leadership
Identify client issues, bottlenecks, retention risks, and missed details early
Help move issues toward resolution
Build and improve workflows, templates, SOPs, and systems
Ensure clients, deadlines, and projects do not fall through the cracks
Report hazardous conditions, accidents, and incidents to the immediate supervisor
Follow safety regulations and governing-body compliance measures

Requirements

What you’ll need

High School Diploma or equivalent is required
2+ years of experience in client success, account coordination, operations, project coordination, administrative support, marketing operations, or a related role is preferred
Experience in a client-facing customer service, account management, hospitality, sales support, or administrative coordination role is preferred
Experience supporting a fast-paced team, managing multiple projects, and coordinating across departments is preferred
Experience with project management software such as ClickUp, Asana, Monday.com, or similar is preferred
Experience with Google Workspace, CRM systems, spreadsheets, and business productivity software is preferred
Experience with digital marketing, social media, or creative production workflows is a plus
Exceptional organization with the ability to manage multiple clients, projects, priorities, and deadlines at once
Excellent written and verbal communication with clients and internal teams
Strong project coordination, time management, and follow-through
A genuine client-service mindset and a desire to create an exceptional experience
Proactive communication and follow-up
Strong attention to detail and the ability to keep documentation and systems accurate
Good judgment about what to solve independently and when to bring in the right person
Ability to identify client issues, operational bottlenecks, and risks before they become larger problems
Comfort owning onboarding workflows, account setup, project tracking, documentation, and recurring processes
Comfort organizing information across project management tools, CRM platforms, spreadsheets, shared docs, and cloud-based files
Self-motivated, proactive, and comfortable taking initiative
Ability to collaborate effectively across Sales, Content, Finance, and Leadership
Comfort learning and troubleshooting new business applications and operational software
Strong active listening, problem-solving, and follow-through skills
Comfortable with administrative work, data accuracy, and recurring operational responsibilities
A growth mindset and the ability to help create structure as the team and client portfolio scale
Must be able to lift up to 25 lbs.
Requires standing, walking, bending, kneeling, stooping, and crouching
Availability for occasional escalations outside normal business hours
Travel up to 10% of the time may be required
Adherence to OSHA and CDC compliance measures

Benefits

Comp & perks

Comprehensive health benefits
Medical, dental, and vision coverage
401(k) plan
Company-paid and voluntary life insurance
Short- and long-term disability
Parental leave
Flexible PTO
Company-Recognized Paid Holidays
Monthly cell phone stipend
Company-issued computer
Professional development opportunities
Casual dress code