Smart City Apartment Locating

Customer Success Manager

• Serve as the go-to point of contact for clients after they sign
• Coordinate onboarding from signed agreement through launch
• Schedule kickoff calls, content capture dates, internal handoffs, and milestones
• Collect contacts, platform access, creative assets, information, and approvals
• Maintain client records, project statuses, timelines, and outstanding action items
• Send updates, reminders, follow-ups, recaps, and next steps
• Coordinate across Sales, Content, Finance, and Leadership
• Identify client issues, bottlenecks, retention risks, and missed details early
• Help move issues toward resolution
• Build and improve workflows, templates, SOPs, and systems
• Ensure clients, deadlines, and projects do not fall through the cracks
• Report hazardous conditions, accidents, and incidents to the immediate supervisor
• Follow safety regulations and governing-body compliance measures

Client Success, Operations Specialist