IT Systems Support Engineer

Smart Pension

. Support end users and hardware across all regions to ensure reliable access to systems and services .

Posted 9/24/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT resources, ensuring compliance with policies such as CIS Benchmarks and ISO27001, and supporting end users across various operating systems. Proficient in incident management, user lifecycle processes, and implementing productivity platforms like Google Workspace and Microsoft 365.

Highest-signal resume keywords

Google Workspace AdministrationMicrosoft 365 AdministrationIdentity and Access ManagementMobile Device Management (Intune)TCP/IP Networking Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemMacOS Operating SystemIOS Operating SystemAndroid Operating SystemEDR ManagementWeb Proxy ManagementTraffic Management ToolsVLAN ConfigurationIncident ManagementData-Driven Decision Making

Soft Skills

Strong Communication SkillsTeamwork CommitmentProblem-Solving AbilityInitiativeIndependence

Tools & Technologies

Google WorkspaceMicrosoft 365IntuneCMDB ArtefactsProductivity Platforms

Industry Keywords

CIS BenchmarksISO27001IT ComplianceUser Lifecycle ManagementKnowledge Sharing

Tech Stack

Tools & technologies

AndroidiOSMacOSTCP/IP

About the role

Key responsibilities & impact

Support end users and hardware across all regions to ensure reliable access to systems and services
Manage and maintain IT resources in accordance with Smart policies and procedures
Collaborate within the immediate team, wider IT and Cyber team, and other departments
Support and maintain systems, services and processes within prescribed standards, policies and compliance frameworks
Communicate issues, incidents and problems affecting systems, services and processes across the technology stack
Implement and maintain documentation, registers, CMDB artefacts and resource records
Facilitate and participate in knowledge-sharing activities
Promote continuous improvement
Participate in incident-management activities
Ensure devices comply with Smart policies, configuration policies and standards including CIS Benchmarks and ISO27001
Ensure authorised access is granted and maintained
Manage user and device lifecycle processes
Perform other activities as required

Requirements

What you’ll need

Working knowledge of administering productivity and collaboration platforms, including Google Workspace and Microsoft 365
Working knowledge of managing users, credentials and access assignment within Identity and Access Management platforms
Practical working knowledge of Mobile Device Management platforms, including Intune
High proficiency with Windows, macOS, iOS and Android operating systems
Ability to manage and troubleshoot issues for users and devices within EDR, web proxy, and traffic management and inspection tooling
Practical experience configuring TCP/IP networking and VLANs in WAN/LAN environments
Strong communication skills
Ability to make data-driven decisions pragmatically and quickly
Ability to identify issues, implement workarounds and find solutions in IT environments
Ability to work independently and use initiative
Commitment to teamwork and supporting colleagues

Benefits

Comp & perks

25 days’ holiday per year, increasing with length of service
£500 annual training budget for professional development
Extensive private healthcare, including dental, eyecare and EAP
Enhanced sick leave (three months’ pay per year)
Enhanced maternity leave (6 months fully paid)
Enhanced paternity leave (3 weeks fully paid)
Death in service insurance cover
Fully-paid five-week sabbatical after five years of employment
In-office wellbeing services, including manicures, massages and barbers
50% discount on orders from Arena Flowers