Smart Pension

Business Intelligence Analyst

• Design, build and maintain high-performance reports and interactive dashboards, primarily using Tableau
• Translate complex datasets and concepts into clear, simple visualisations
• Develop scalable, maintainable and adaptable data assets
• Establish and maintain centralised business definitions and standardised metrics
• Partner with stakeholders to translate business needs into technical reporting requirements
• Explain reporting to stakeholders in non-technical terms and support interpretation of outputs
• Support data literacy through engagement, training and documentation
• Develop and maintain optimised data warehouse solutions in Redshift using tools such as dbt
• Collaborate with Data Engineering where required
• Maintain data quality and reporting reliability, including managing upstream changes
• Build deep knowledge of datasets and ensure appropriate sources and definitions are used
• Participate in code reviews and collaborative quality assurance
• Improve efficiency and reliability through automation, better data processes and responsible AI use
• Review and rationalise reporting inventory, eliminating duplication and technical debt
• Contribute to team discussions, retrospectives and planning
• Create and maintain technical documentation for BI data products
• Administer Tableau site permissions, project structures, user licenses and extract refresh schedules
• Establish alerting and incident-management processes for data pipeline and reporting issues
• Follow version-control and deployment best practices, including testing, tracking, documentation and stakeholder approvals

Communications

• Produce all internal communications, including monthly colleague and manager updates
• Maintain internal channels including the intranet, Slack, internal newsletters and Town Halls
• Structure and deliver global Town Halls
• Work with senior stakeholders and provide best-practice Internal Communications guidance
• Create and deliver internal campaigns aligned with key strategies and programmes
• Deliver communications that connect colleagues with Smart’s Mission, Vision, Objectives and Values
• Handle internal communication responses to crisis situations
• Organise and run annual events, including the Summer party, Christmas party and Smart awards
• Partner with the Chief People Officer and Senior Leadership Team
• Lead initiatives that enhance internal communication strategies, drive engagement and facilitate a cohesive work environment
• Use data and insights to identify effective approaches and improve engagement

Internal Communications Executive

Support Engineer

• Support end users and hardware across all regions to ensure reliable access to systems and services
• Manage and maintain IT resources in accordance with Smart policies and procedures
• Collaborate within the immediate team, wider IT and Cyber team, and other departments
• Support and maintain systems, services and processes within prescribed standards, policies and compliance frameworks
• Communicate issues, incidents and problems affecting systems, services and processes across the technology stack
• Implement and maintain documentation, registers, CMDB artefacts and resource records
• Facilitate and participate in knowledge-sharing activities
• Promote continuous improvement
• Participate in incident-management activities
• Ensure devices comply with Smart policies, configuration policies and standards including CIS Benchmarks and ISO27001
• Ensure authorised access is granted and maintained
• Manage user and device lifecycle processes
• Perform other activities as required

IT Systems Support Engineer

Risk

• Manage the day-to-day privacy inbox, triaging and routing queries within agreed timescales
• Coordinate data subject rights requests end to end, tracking one-month statutory deadlines and preparing responses for review
• Log and track privacy incidents and near misses through remediation and closure
• Maintain privacy registers and records, including the incident register, Record of Processing Activities and DPIA register
• Support DPIA screening, input gathering and assessment sign-off
• Support reviews of privacy notices, policies and procedures, retention tracking and privacy training completion
• Coordinate outsourced privacy consultants, track deliverables and ensure advice is recorded and implemented
• Gather evidence for audits and client data-protection assurance requests
• Prepare data for periodic privacy reporting
• Coordinate the team governance calendar, meetings, agendas, papers, minutes and action logs
• Track team actions and deadlines across stakeholders
• Maintain documentation, version control, document libraries and central registers
• Prepare reporting packs, papers and presentations for senior management and governance forums
• Provide administrative support including diary coordination, purchase orders and supplier onboarding
• Support onboarding and maintain process notes and how-to guides
• Improve team processes, templates and trackers

Risk Analyst

Project Manager

• Lead effective delivery of change into the Smart Pension Master Trust (SPMT)
• Oversee project scope, planning, delivery and communication
• Ensure projects are completed on time, within scope and in accordance with business strategy and regulatory requirements
• Set project direction through governance and oversee project delivery
• Align project scope and risks with core change drivers and broader UK strategy
• Manage business readiness for propositional, operational, regulatory and technology change
• Coordinate resources and establish baseline standards before go-live approval
• Maintain project documentation, including status reports, RAID logs and detailed plans for concurrent projects
• Track milestones and deadlines and provide senior management with visibility into issues and risks
• Collaborate with internal stakeholders and third parties to align deliverables and transition outcomes into BAU operations
• Organise project meetings, agendas and action items
• Produce governance reporting, dashboards and management information for senior leadership
• Use KPIs to support business cases, strategic decisions and outcome measurement
• Integrate initiatives into the Change framework while maintaining compliance with internal standards
• Improve change delivery through tooling, templates and process development
• Communicate project successes and delivery updates across the organisation