Credit Collections Assistant

Smart Start

. Make daily collection calls using the lockout report .

Posted 9/15/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credit collection processes, billing dispute resolution, and customer account management while ensuring compliance with relevant regulations. Proficient in utilizing automated systems for effective collection and communication with clients.

Highest-signal resume keywords

Credit CollectionBilling Dispute ResolutionCustomer Account ManagementBilingual Proficiency in English and SpanishAutomated Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection ProceduresBilling InvestigationsData AnalysisCredit AssessmentOffice Equipment OperationCustomer Billing Record InterpretationProblem ResolutionAccount ReconciliationCollection Agency CoordinationFinancial Policy Compliance

Soft Skills

Effective CommunicationJudgment and Analytical SkillsAbility to Work Under PressureIndependenceCustomer Service Orientation

Tools & Technologies

Smart TracAutomated Collection Systems

Industry Keywords

Delinquent AccountsBankruptcy ClaimsField Collection ActivitiesCustomer NotificationsRefund Acknowledgements

About the role

Key responsibilities & impact

Make daily collection calls using the lockout report
Write detailed notes on collection calls and enter them into the collection screen in Smart Trac
Review past-due clients for reinstall and send approvals to Customer Service Representatives for installation setup
Review client logs to determine whether a lockout credit should be assessed
Review tow bills and service site notes to determine whether a tow bill should be credited
Conduct special billing investigations involving difficult problems
Make determinations and resolve billing disputes
Handle difficult credit and collection problems referred by Customer Service Representatives
Monitor customer account balances and initiate collection procedures
Ensure credit collection policies are consistent with sound business and financial policies and comply with city, state, and federal rules and regulations
Coordinate and record field collection activities of Customer Service Representatives and Service Centers
Handle correspondence and claims related to bankruptcies and estates
Coordinate refund acknowledgements, customer notifications, and account reconciliations
Coordinate office and field collection procedures
Analyze field collection reports to determine further collection steps
Compile data for transferring accounts to a collection agency
Assist with monthly information for delinquent account collection and bad debt write-off reports
Coordinate and liaise with vendors and collection agencies regarding collection bill receivables

Requirements

What you’ll need

Three (3) years’ experience as a Customer Service Representative or in Collections, or in a position involving extension of credit and collection of delinquent accounts
Associate’s degree in business or related field preferred; combination of relevant experience and formal education will be considered
Knowledge of modern office procedures, methods, and computer equipment
Knowledge and understanding of automated systems and procedures for bill collection and follow-up
Ability to interpret customer billing records
Ability to determine and resolve billing errors with customers
Effective written and oral communication skills
Ability to deal with customers in resolving billing and credit problems
Ability to work under pressure and with difficult and abusive customers
Ability to work independently using judgment and analytical skills to resolve problems and discrepancies
Ability to maintain physical condition appropriate to assigned duties, including sitting for extended periods and operating office equipment
Ability to communicate with others and assimilate and understand information consistent with essential job functions
Ability to operate assigned equipment
Ability to make sound decisions consistent with essential job functions
Bilingual proficiency in English and Spanish highly preferred
Ability to occasionally lift and/or move up to 25 pounds
Must meet the physical and visual demands of the position, including close, distance, color, and peripheral vision and ability to adjust focus

Benefits

Comp & perks

A comprehensive health plan including medical, dental, and vision coverage
401(k) retirement plan with a generous company match
Birthday and Anniversary bonus
Company-wide discounts
Legal services
Short- and long-term disability
Work/life balance
Professional growth opportunities
Necessary equipment provided for the fully remote work environment
Hands-on work experience with industry-leading, innovative technology
Commission compensation