Smart Start

Technician

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices
• Maintain a clean, organized, and hazard-free work environment
• Conduct customer training sessions and provide phone support
• Make daily or weekly reminder calls to customers with upcoming appointments
• Perform monthly inventory audits and assist nearby facilities as needed
• Manage weekly work hours of no more than 40 hours and communicate with management
• Uphold confidentiality, data security, and compliance with applicable laws and regulations
• Perform additional duties as assigned, including vehicle-to-vehicle transfers
• Report to the Area Service Manager
• Support public safety and compliance by ensuring reliable operation of alcohol monitoring and vehicle electronic systems

Automotive Electrical Technician

Business Development Rep

• Report to the Director of Business Development
• Establish, develop, and maintain in-person relationships with current and prospective influencers
• Generate new sales through proactive outreach, territory planning, and relationship cultivation
• Expand product market share by identifying and developing referral sources
• Evaluate influencer needs and build long-term partnerships that generate leads
• Provide technical expertise and consultative support to government officials and referral partners
• Educate partners on product functionality, reporting platforms, and compliance features
• Attend trade shows, industry conferences, and state-level meetings
• Serve as a territory expert on state regulations, impaired driving laws, ignition interlock requirements, and alcohol monitoring standards
• Develop and execute competitive sales strategies for local market dynamics
• Gather market intelligence to maintain Smart Start's competitive advantage
• Maintain proficiency in Smart Start products, CRM systems, and monitoring platforms
• Conduct consistent face-to-face meetings to strengthen referral pipelines and territory growth

Business Development Representative

Collections

• Make daily collection calls using the lockout report
• Write detailed notes on collection calls and enter them into the collection screen in Smart Trac
• Review past-due clients for reinstall and send approvals to Customer Service Representatives for installation setup
• Review client logs to determine whether a lockout credit should be assessed
• Review tow bills and service site notes to determine whether a tow bill should be credited
• Conduct special billing investigations involving difficult problems
• Make determinations and resolve billing disputes
• Handle difficult credit and collection problems referred by Customer Service Representatives
• Monitor customer account balances and initiate collection procedures
• Ensure credit collection policies are consistent with sound business and financial policies and comply with city, state, and federal rules and regulations
• Coordinate and record field collection activities of Customer Service Representatives and Service Centers
• Handle correspondence and claims related to bankruptcies and estates
• Coordinate refund acknowledgements, customer notifications, and account reconciliations
• Coordinate office and field collection procedures
• Analyze field collection reports to determine further collection steps
• Compile data for transferring accounts to a collection agency
• Assist with monthly information for delinquent account collection and bad debt write-off reports
• Coordinate and liaise with vendors and collection agencies regarding collection bill receivables

Automotive Electrical Technician

Business Development Representative

Credit Collections Assistant