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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong mechanical and electrical aptitude with proficiency in 12-volt DC systems, including GPS systems and diagnostics. Capable of providing customer training and support while maintaining confidentiality and compliance with regulations.
Highest-signal resume keywords
12-Volt DC Systems ProficiencyTroubleshooting SkillsCustomer Service ExperienceWiring and Diagnostics SkillsRegulatory Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical AptitudeElectrical AptitudeWiringDiagnosticsMultimeter TestingCircuit AnalysisCalibration UpdatesDevice ProgrammingVehicle Dashboard RestorationDevice Deprogramming
Soft Skills
Communication SkillsAttention to DetailOrganizational SkillsTime ManagementCustomer Service Skills
Tools & Technologies
GPS SystemsRemote StartsStereosBackup CamerasLogger BoxesHead UnitsCamerasModemsCurly CordsBody Control Module (BCM)
Certifications & Qualifications
High School Diploma or EquivalentValid Driver's License
Industry Keywords
Alcohol-Monitoring DevicesVehicle Electronic DevicesData SecurityConfidentialityComplianceInventory AuditsCustomer TrainingVehicle-to-Vehicle TransfersShop CleanlinessBackground Check Requirements
About the role
Key responsibilities & impact- Report to the Area Service Manager
- Install, service, troubleshoot, and remove alcohol-monitoring and vehicle electronic devices
- Maintain a clean, organized, and hazard-free work environment
- Conduct customer training sessions and provide phone support
- Make daily or weekly reminder calls to customers with upcoming appointments
- Perform monthly inventory audits and assist nearby facilities as needed
- Manage weekly work hours of 40 hours or less and communicate effectively with management
- Uphold confidentiality, data security, and compliance with applicable laws and regulations
- Perform additional assigned duties, including vehicle-to-vehicle transfers
- Handle vehicle dashboards and interior panels, restoring them to factory condition
- Download log files, perform calibration updates, and deprogram devices
- Support regional operations and ensure client satisfaction
Requirements
What you’ll need- High school diploma or equivalent
- Strong mechanical and electrical aptitude
- At least one year of customer-facing experience preferred
- Ability to troubleshoot problems independently
- Good communication and customer service skills
- Strong attention to detail and organization
- Ability to work independently while supporting a team
- Valid driver's license and reliable transportation when required by location
- Ability to meet applicable background-check and drug-screening requirements
- Proficiency in 12-volt DC systems, including GPS systems, remote starts, stereos, and backup cameras
- Skilled in wiring, connectors, programming electronic devices, diagnostics, multimeter testing, and circuit analysis
- Experience servicing head units, logger boxes, cameras, modems, and curly cords
- Knowledge of ignition, starter, and Body Control Module (BCM) systems
- Hands-on experience with vehicle dashboards and interior panels
- Ability to securely mount devices with concealment and clearance from moving parts
- Ability to provide phone support and conduct training sessions
- Ability to download log files, perform calibration updates, and deprogram devices
- Ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations
- Strong organizational and time-management skills
- Ability to maintain confidentiality, professionalism, and regulatory compliance
- Ability to lift and/or move up to 25 pounds occasionally
Benefits
Comp & perks- A comprehensive health plan including medical, dental, and vision coverage
- 401(k) retirement plan with a generous company match
- Work/life balance and professional growth opportunities
- Hands-on work experience with industry-leading, innovative technology
- Birthday and anniversary bonus
- Company-wide discounts
- Life insurance
- Telemedicine access
- Short- and long-term disability coverage
- Overtime opportunities