Technical Account Manager – APAC

Smartcat

. Act as the technical point of contact for an assigned portfolio of Strategic, Enterprise, or Corporate accounts .

Posted 10/26/2026full-timeRemote • ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer engagement within the localization or translation industry, with a strong focus on API integrations, troubleshooting, and effective communication with both technical and non-technical stakeholders.

Highest-signal resume keywords

Technical Support ExperienceAPI Integration KnowledgeExceptional Troubleshooting SkillsExperience with Zendesk and YouTrackLocalization Industry Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsScripting in PythonScripting in JavaScriptDebugging Integration FailuresTechnical OnboardingWorkflow ConfigurationSSO/SAML SetupCAT ToolsAI Tools UsageContent Supply Chain Tooling

Soft Skills

Excellent Written CommunicationProblem-Solving SkillsAbility to Prioritize Under PressureOpenness to FeedbackEagerness to Grow

Tools & Technologies

ZendeskYouTrackSmartcat PlatformHelp Center Content ManagementInternal Documentation

Industry Keywords

LocalizationTranslationInternational CustomersTechnical WorkshopsCrisis De-Escalation

Tech Stack

Tools & technologies

JavaScriptPython

About the role

Key responsibilities & impact

Act as the technical point of contact for an assigned portfolio of Strategic, Enterprise, or Corporate accounts
Partner with account teams and work directly with account executives on Strategic accounts
Own customer escalations beyond Smartcat’s AI capabilities
Resolve inquiries and requests in Zendesk and YouTrack
Provide 24/7 human technical support as part of a globally distributed team
Own technical onboarding and implementation, including API and connector integrations, SSO/SAML setup, workspace architecture, and workflow configuration
Escalate feature requests, bugs, and issues to Support, Product, and Engineering with clear reproduction steps
Communicate root cause through resolution
Advise customers on Smartcat platform best practices, including CAT tools, AI Coworkers, Marketplace, PDF pipeline, and custom workflows
Monitor integration failures, API error rates, and usage drop-offs
Collaborate with engineers, analysts, testers, success managers, and product managers
Maintain help center content, internal documentation, runbooks, and reusable integration patterns
Support renewal and expansion conversations with technical proof points
Ramp to independently resolve escalations, lead integration work, monitor account risks, run technical workshops, and contribute documentation

Requirements

What you’ll need

Background in the localization or translation industry
Strong understanding of languages and international customers
AI-first approach to problem solving and experience using AI tools to troubleshoot and diagnose issues
Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution
Excellent written communication skills in English
Working knowledge of REST APIs and webhooks
Comfort reading logs and debugging integration failures
Experience with ticketing systems such as Zendesk and YouTrack
Ability to explain technical root cause to engineers and non-technical stakeholders
Ability to run a technical workshop and summarize it for business stakeholders
Ability to own multiple accounts and prioritize under pressure, including crisis de-escalation
Experience working on remote, globally distributed teams
Openness to feedback and eagerness to grow
Scripting experience in Python or JavaScript is a plus
Technical support or quality assurance experience is a bonus
Experience with CMS/TMS integrations or content supply chain tooling is a bonus

Benefits

Comp & perks

Remote-friendly work arrangement
Globally distributed team across 30+ countries
Collaborative, inclusive culture
Opportunity to work in an AI Native Organization
Opportunity to shape AI transformation of the workplace
Opportunity to help innovate the $100 billion multilingual content industry
Opportunity to join a rapidly scaling post-Series C company