Technical Account Manager – EMEA

Smartcat

. Act as the technical point of contact for an assigned portfolio of Strategic, Enterprise, or Corporate accounts .

Posted 10/26/2026full-timeRemote • Serbia, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical onboarding and implementation, including API integrations and SSO/SAML setup, while providing exceptional customer support in the localization and translation industry. Capable of troubleshooting technical issues using AI tools and maintaining high customer satisfaction through effective communication and collaboration.

Highest-signal resume keywords

Technical Onboarding And ImplementationAPI And Connector IntegrationsTroubleshooting And Problem-Solving SkillsExperience With Zendesk And YouTrackLocalization Or Translation Industry Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsWebhooksScripting With PythonScripting With JavaScriptTechnical SupportQuality AssuranceIntegration Failures DebuggingWorkspace ArchitectureWorkflow ConfigurationCustomer Technical Workshops

Soft Skills

Exceptional Written CommunicationOwnership Of IssuesAbility To Prioritize Under PressureOpenness To FeedbackEagerness To Grow

Tools & Technologies

ZendeskYouTrackSmartcat PlatformHelp Center Content DevelopmentInternal Documentation

Industry Keywords

Localization EngineeringTranslation AgencyLanguage Service ProviderInternational CustomersContent Supply Chain Tooling

Tech Stack

Tools & technologies

JavaScriptPython

About the role

Key responsibilities & impact

Act as the technical point of contact for an assigned portfolio of Strategic, Enterprise, or Corporate accounts
Partner with account teams and work directly with account executives on Strategic accounts
Own customer escalations beyond Smartcat’s AI capabilities
Troubleshoot technical issues and use AI tools to reach rapid resolution
Resolve inquiries in Zendesk and YouTrack while maintaining high customer satisfaction
Provide 24/7 customer coverage as part of a globally distributed team
Own technical onboarding and implementation, including API and connector integrations, SSO/SAML setup, workspace architecture, and workflow configuration
Escalate feature requests, bugs, and issues to Support, Product, and Engineering with clear reproduction steps
Own root-cause communication through resolution
Advise customers on Smartcat platform best practices to maximize adoption and ROI
Monitor integration failures, API error rates, usage drop-offs, and other technical health signals
Collaborate with engineers, analysts, testers, success managers, and product managers
Relay customer technical feedback to influence the product roadmap
Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns
Support renewal and expansion conversations with technical proof points
Carry a full account portfolio and participate in 24/7 coverage
Run customer technical workshops and summarize outcomes for business stakeholders

Requirements

What you’ll need

Background in the localization or translation industry, such as localization engineering at a translation agency or language service provider
Strong understanding of languages and international customers
AI-first approach to troubleshooting, diagnosis, and productivity
Exceptional troubleshooting and problem-solving skills, with ownership of issues through resolution
Excellent written communication skills in English
Working knowledge of REST APIs and webhooks
Comfort reading logs and debugging integration failures
Experience with ticketing systems such as Zendesk and YouTrack
Ability to explain technical root cause to engineers and non-technical stakeholders
Ability to run technical workshops and summarize outcomes for business stakeholders
Ability to own multiple accounts and prioritize under pressure, including crisis de-escalation
Experience working on remote, globally distributed teams
Openness to feedback and eagerness to grow
Scripting experience with Python or JavaScript is a plus
Technical support or quality assurance experience is a bonus
Experience with CMS/TMS integrations or content supply chain tooling is a bonus

Benefits

Comp & perks

Remote-friendly work arrangement
Globally distributed team
24/7 human technical support coverage
AI-native organization with opportunities to manage AI Agents
Collaborative and inclusive work environment
Opportunity to help shape AI innovation
Opportunity to contribute to a rapidly scaling Series C company
Customer-facing team proximity to customers
Global team across 30+ countries and eight hub locations