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Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Deliver structured business support tasks and manage workflows for a key global tech client account
- Collaborate within SmartPA’s client-facing Centre of Excellence on end-to-end business assignments
- Prioritise and organise workloads across multiple tasks and workstreams
- Track progress against SLAs and KPIs using digital tools
- Maintain accurate documentation and quality standards
- Manage complex, unstructured research datasets while ensuring data integrity, compliance, and standardisation
- Process, clean, and validate raw data using spreadsheets and digital tools
- Design, build, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM
- Translate raw data into clear, visually compelling, actionable insights
- Ensure reports, dashboards, and content updates follow brand guidelines and visual standards
- Maintain communication assets, reporting templates, and data definitions
- Develop and document standardised processes, standards, and best practices for content and data lifecycles
- Provide stakeholders with updates on project progress, outputs, and dashboard findings
- Understand reporting needs, communication requirements, and KPIs
- Communicate complex ideas and technical data concepts to technical and non-technical audiences
- Support issue resolution, service quality, and continuous improvement initiatives
Requirements
What you’ll need- Proven experience in administration, business operations, data entry, content management, or operational support roles
- Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables
- Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio)
- Ability to showcase high-quality dashboards or reports demonstrating analytical clarity and visual standards during the interview stage
- Excellent written and verbal communication skills with the ability to simplify complex information
- Confidence working with multiple systems, software, and platforms in a tech-enabled environment
- Strong understanding of relational databases and experience querying data using SQL is advantageous
- Experience working with CMS or CRM platforms is advantageous
- Experience with advanced dashboard functionality such as calculated fields, complex filters, and parameters is advantageous
- Familiarity with data governance, version control, or structured documentation best practices is advantageous
- Experience in a fast-paced, KPI/SLA-driven environment is advantageous
- Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field is advantageous
- Experience in administrative, operational, or service delivery roles
- Comfortable and experienced working an afternoon/evening shift pattern to support international time zones
- Highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines
- Keen eye for formatting consistency and strong attention to detail
- Passion for making data accessible and understandable to non-technical users
- Must submit a CV and cover letter
Benefits
Comp & perks- Competitive salary
- 33 days holiday
- Fully remote
- Ongoing development and career opportunities
- Department incentives
- Employee Assistance Programme
- A genuinely positive, people-first culture
- Flexible working
- Meaningful progression
- Two interview stages and skills testing